Customer Experience Associate (Seasonal)

Cuyana is hiring a full-time Seasonal Customer Experience Associate located in for our Distribution Center in West Oakland (if local, may work on-site once a week and remote the remaining days of the week).

Full-time shifts available November through beginning of February. Possible transfer to a permanent position based on good performance and available open positions. Flexible hours and weekend availability required.

RESPONSIBILITIES:

• Quickly and thoroughly solve customer inquiries via email, phone and in-person
• Respond to and communicate with customers in a friendly, positive, professional and efficient manner
• Process orders, returns and exchanges- for both online and retail channels
• Handle all customer requests and special cases at the distribution center
• Assist with fulfillment functions - packaging, personalization, receiving, QA, transfers and returns 
• Assist with retail operations for all retail locations- including helping customers, completing retail transactions, receiving replenishment shipments
• Participate in giving back (e.g. help out teammates during peak season, support retail events, volunteer + community events)

REQUIREMENTS: 

• 1-3+ years of customer service experience or warehouse experience
• Strong communication skills
• Passionate about helping customers
• Team player, able to collaborate & work well with others
• Thrives in fast paced startup environment
• Excellent communication and problem solving skills
• Positive attitude, self-starter, proactive and resourceful
• Ability to multi-task, very organized with attention to detail
• ZenDesk, NetSuite, Shopify experience is a plus
• Strong e-commerce system capabilities
• Flexible work schedule - available to work early/late hours, weekdays/weekends on-site and remotely with a strong internet connection

A CONNECTION TO OUR VALUES

We look for mission and values-aligned candidates who respect each other and foster an open and supportive environment. We are a team of highly motivated team players who thrive in fast-paced, nimble environments. 

• Cultivate Community  – you are honest, inclusive and always willing to lend a hand
• Create Excellence – you are accountable, decisive and drive for results
• Build & Evolve – you are curious, look to push the status quo by bringing new solutions, and seek feedback along the way

Compensation range for this role is $19- $21/hr, commensurate with experience.