Automotive Loan Processor & Customer Support Specialist

Job Description

Job Title: Loan Processor & Customer Support Specialist 
Location: Berman Subaru of Chicago 
Pay: $41,600 annually 

Schedule: 

• Monday: 12:00PM-8:00PM
• Tuesday: 12:00PM-8:00PM
• Wednesday: 9:00AM-8:00PM
• Thursday: 9:00AM-3:00PM
• Saturday: 8:45AM-5:00PM

Must be able to work the exact schedule.

Job Summary: The Loan Processor & Customer Support Specialist is responsible for managing the accurate processing, compliance, and funding of automotive loan applications. This includes reviewing and submitting all required documentation and ensuring deals meet lender and regulatory requirements. In addition to loan processing, the role involves supporting the dealership’s sales team by following up with leads, assisting with the vehicle trade-up program, and helping with vehicle deliveries when needed.

Key Responsibilities:

• Accurately process and submit automotive loan applications, ensuring all documentation is complete, compliant, and submitted in a timely manner
• Review loan documentation to ensure compliance with lender requirements and regulatory standards
• Ensure timely funding of all submitted deals and maintain proper records
• Follow up with leads from the dealership’s CRM to schedule appointments with the appropriate sales associate, ensuring smooth transitions and follow-through.
• Promote and explain the vehicle trade-up program to eligible customers, providing information and facilitating the process
• Assist with vehicle deliveries as needed to enhance the customer experience
• Collaborate with the sales and finance teams to streamline processes and improve customer satisfaction

Company Benefits:

• Competitive PTO Policy: Earn 2 weeks within your first year of employment!
• Multiple Low-Cost Medical Insurance Options: As low as $43/week + FREE TelaHealth!
• Low-Cost Dental, Vision & Life Insurance Options
• Short Term & Long Term Disability Coverage
• Fully PAID Training
• 401K Retirement Savings Plan
• Automotive Service & Sales Discounts
• Career Path and Opportunities for Advancement

Qualifications

• Previous experience in automotive loan processing, BDC, or a similar dealership customer service/sales role is required
• Strong attention to detail and organizational skills
• Excellent communication skills with a customer-focused approach
• Ability to manage multiple tasks and prioritize effectively

Additional Information

All your information will be kept confidential according to EEO guidelines.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.