Senior Director, Kazoo Sales

Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all. 

Senior Director, Kazoo Sales

About the Role: 

We are seeking an accomplished Senior Director, Kazoo Sales, for our 2600Hz business solution, with established relationships in the Service Providers and Telecom Carriers space. This role requires a candidate who can drive both sales and provide coaching to the sales team on effective strategies for engaging Service Providers. The successful candidate will lead our sales team, leveraging their industry connections, driving revenue growth, and mentoring team members on the best approaches to establish and nurture relationships within the Service Provider sector. 

What You’ll Do: 

• Sales Leadership: 
  • Provide strategic direction and leadership to the sales team, utilizing existing relationships to achieve revenue targets and business objectives. 
  • Develop and implement sales strategies to penetrate new markets and expand our customer base within Service Providers and Telecom Carriers. 
  • Foster a high-performance culture within the sales team through effective coaching, mentoring, and performance management. 
• Market Analysis 
  • Stay abreast of industry trends, competitive landscapes, and market opportunities to inform sales strategies. 
  • Conduct regular market analysis and competitor assessments within the Service Provider and Telecom Carrier space to identify potential areas for growth. 
• Relationship Management 
  • Utilize existing relationships with key clients, partners, and stakeholders within the Service Provider and Telecom Carrier sectors to drive customer satisfaction and loyalty. 
  • Collaborate with cross-functional teams to ensure seamless customer onboarding and ongoing support. 
• Sales Coaching 
  • Coach and mentor sales team members on the best practices for engaging with Service Providers, building rapport, and closing deals. 
  • Provide guidance on effective communication strategies and value propositions tailored to the needs of Service Providers. 
• Sales Forecasting and Reporting: 
  • Develop and maintain accurate sales forecasts, sales reports, and other relevant metrics to measure performance and inform decision-making. 
  • Regularly report on sales activities, achievements, and challenges to senior management. 
• Team Development 
  • Recruit, train, and develop a high-performing sales team. 
  • Foster a collaborative and positive team environment that encourages creativity and innovation. 
  • Conduct regular training sessions to enhance the team's product knowledge and sales skills. 
• Customer Focus: 
  • Ensure a customer-centric approach in all sales activities, focusing on delivering value and solving customer challenges. 
  • Gather customer feedback and insights to inform product and service enhancements. 

Experience We’re Looking For: 

• Proven experience in sales management with the ability to motivate and inspire a team to achieve exceptional results; minimum of 5 years in a sales leadership role. 
• Established relationships with Service Providers and Telecom Carriers. Highly desirable to have prior experience with the Broadsoft and Metaswitch ecosystems.  
• Deep understanding of the telecommunications industry, preferably with experience in Unified Communications and Collaboration (UCC) solutions.  Bonus if you have experience in CCaaS and CPaaS. 
• Strong analytical and strategic thinking skills with the ability to translate market trends into actionable plans. 
• Excellent communication, negotiation, and interpersonal skills. 
• Executive presence and excellent communication and presentation skills, with the ability to engage and influence key stakeholders at all levels. 
• Demonstrated ability to drive revenue growth and meet sales targets. Extensive experience in developing and executing strategic sales plans, including pipeline management, forecasting, and