Program Assistant

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Note: Current FAU employees must apply as an internal applicant by logging into their existing Workday employee account.

Position Summary:

Customer service representative for students, faculty, staff, and visitors needing Owl Cards.  Provides day-to-day contact, interaction, standard policy/procedural information, and performs routine problem resolution on matters pertaining to Owl Card issues.

•  Oversee the Owl Card Center for the Boca Raton Campus, including the addition of charges, fee waivers, student registration verification and coordinate the Card orientation schedule(s) for the institution, create and issue IDs for students, faculty, staff, and vendors. Accuracy is needed with verification of necessary ID.

• Oversee the Owl Card Center for Davie and Jupiter Campuses as needed, including the addition of charges, fee waivers, student registration verification and coordinate the Card orientation schedule(s) for the institution, create and issue IDs for students, faculty, staff, and vendors.  Accuracy is needed with verification of necessary ID.

• Perform cashiering activities with extreme accuracy such as issuing decals, taking payments, issuing receipts, and balancing registers.  Other duties as needed. 

• Handle IT issues in the OWL Card Center and other IT work related to our proprietary packages in dining, bookstore, etc.

FAU Benefits and Perks 

If Benefits & Perks are important to you, then FAU is the place to be! Working at FAU has its perks! In addition to helping drive change and having a positive impact by supporting our students, staff, and faculty, FAU offers: 

• Excellent benefit packages including Medical (PPO/HMO $50 per month single & $180 per month family), Dental, Vision, Life Insurance, Flexible Spending plans, Employee Assistance Program (EAP) and much more. 

• State retirement options including tax-deferred annuities and Roth 403(b) plans. 

• State employees Public Service Loan Forgiveness (PSLF) program - https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service 

• Flexible work arrangement plans - https://www.fau.edu/hr/employee_relations/flexwork.php 

• Sick Leave Pool Program 

• Paid time off (eligible employees) including vacation and sick leave, 1 personal day, 9 paid holidays, and paid winter break (at President’s discretion). 

• Paid Community Engagement Volunteer Service Day - https://www.fau.edu/hr/documents/community-engagement-volunteer-leave4-2015.pdf  

• Employee Educational Scholarship Program (EESP) for eligible Staff/Faculty - Tuition assistance after 6 months of full-time employment. For in-unit faculty, the EESP program may be extended to spouses and dependent children (eligibility rules apply). 

For details on FAU's amazing offers visit us at https://www.fau.edu/hr/benefits/index.php 

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