Full-Time Bilingual Call Center/Party Planner

At CEC Entertainment, we build careers around great food, family, and fun! Our purpose and our passion is to create the best place for kids and families to eat and play!

Job Description

Calling all BILINGUAL Customer Service and Call Center Professionals! 

CEC Entertainment is currently recruiting Full-Time Bilingual Call Center/Party Planners to join our rockstar team.

CEC Entertainment dedicates itself to ensuring that Chuck E. Cheese’s is the premier family dining and entertainment restaurant in the WORLD! If you possess the right skills and experience and desire the opportunity to join a passionate, dedicated team of sales professionals supporting our Birthday and Party celebrations, please submit your resume for consideration today! Hours of operation are 9:00AM to 7:00PM. Must have open availability for evenings and weekends.

We offer a fun and rewarding environment with set schedules, monthly contests, a casual dress code, a 50% meal discount in DFW, and are a Work Today, Get Paid Tomorrow employer!! 

ROCKSTAR ESSENTIALS FOR THE ROLE:

• Must be bilingual and able to communicate in English and Spanish.

• Able to work a flexible schedule, including weekends, to support business needs.

• Takes incoming telephone calls from our Chuck E. Cheese guests and/or delivers scripted or non-scripted messages to customers via telephone during designated hours.

• Responds appropriately to our Chuck E. Cheese guest objections and questions.

• Delivers accurate description of service regarding birthday parties and fundraising campaigns.

• Records each call by accurately documenting status and comments in the appropriate database or platform.

• Maintains a high level of service with our Chuck E. Cheese guests and strives to exceed performance targets.

• Develops and maintains productive working relationship with our other Chuck E. Cheese rockstar members.

• Promotes and maintains a positive, professional image.

• Performs other duties and aid co-workers as directed by the immediate supervisor or other members of our Corporate Management Team.

EDUCATION and/or EXPERIENCE:

• High school diploma or equivalent required; some post high school education desirable

• Bilingual – English/Spanish required.

• 1 year of customer service, administrative and/or sales experience required

• Call Center experience a plus

QUALIFICATIONS:

• Clear verbal communication, written communication, and reading comprehension in English and Spanish required.

• Basic computer skills (i.e., typing- 35 wpm, data entry, Internet navigation, Microsoft Windows and email).

• Basic use of standard office equipment (i.e., telephone, computer).

• Strong interpersonal and customer service skills with a sales mentality.

• Ability to accurately interpret information as well as demonstrate problem solving and analytical thinking skills.

• Application of good judgment and decision making.

• Ability to work efficiently both independently and as part of a team.

• Ability to prioritize work to meet deadlines and productivity goals.

• Ability to work under pressure and cope with stress effectively.

PHYSICAL DEMANDS:

• Must be able to sit in a chair for extended periods of time.

• Must be able to regularly speak and hear via telephone headset.

• Must be able to regularly type on a keyboard and use computer mouse.

PAY & BENEFITS:

• Work Today, Get Paid Tomorrow” program. Don’t wait between paychecks anymore!

• Employee meal discounts

• Perks & Discount programs

• Employee Referral Program

• CEC Cares Fund (program to assist employees during catastrophes)

• Medical benefit options, 401k, and more.

At Chuck E Cheese, we care about the safety and health of our guests and employees. We have rigorous health and sanitation standards, and our operational procedures are designed to meet or exceed local requirements and most importantly to protect the health of our teams and guests

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.