Field Technical Specialist

Kingspan Insulated Panels North America, a division of the Kingspan Group plc headquartered in Ireland, is a global and trusted leader in the design, manufacturing, and supply of high-performance sustainable building products and solutions for the construction industry. As the most energy-efficient, cost-effective building envelope solutions, insulated metal panels are at the forefront of sustainability. We serve the architectural, commercial/industrial, cold storage and food processing markets, and are committed to delivering the most advanced building products on the market.  

Learn about our Planet Passionate initiatives: https://www.youtube.com/watch?v=EEeIS55WMOk 

At Kingspan, our future success is based on the quality of our people, who's expertise and motivation have helped ensure that we remain at the forefront of the construction materials manufacturing industry. In joining Kingspan you become an important part of a growing organization with a reputation for innovative design and use of technology, technical expertise, product quality, service excellence, and dedication to sustainability. 

Ready to be part of our team?   

We are looking for a Field Technical Specialist! 

Summary: The Field Technical Specialist provides on-site technical expertise for insulated metal panel (IMP) systems and related accessories. This role ensures installations comply with manufacturer-supplied details and specifications, supports contractors and installers, conducts weathertight warranty inspections, and resolves technical issues. The role is responsible for evaluating field conditions, providing installation guidance, and developing repair strategies that carry high cost, schedule, and warranty implications, supporting high-value financial decisions in coordination with management. The Field Technical Specialist acts as a technical liaison between the company and the field, ensuring compliance with building codes, safety standards, and product performance requirements as well as mitigating risk, protecting warranty exposure, and supporting customer satisfaction on complex projects.

Essential Duties:

Customer Support

• Serve as technical authority on-site for complex projects, interfacing directly with owners, general contractors, consultants, and inspectors.
• Support resolution of escalated field issues where technical judgment directly influences customer satisfaction, project outcomes, and financial exposure.

Installation Compliance:

• Verify that all IMP installations follow manufacturer-supplied details, specifications, and approved shop drawings.
• Ensure proper alignment, fastening, sealing, and accessory integration to maintain thermal performance and weathertightness.

Troubleshooting & Repairs:

• Diagnose and resolve issues such as panel damage, improper sealing, thermal bridging, or fastener failures.
• Evaluate repair options and develop technically sound remediation strategies considering cost, constructability, warranty impact, and long-term performance.
• Provide repair recommendations involving significant material, labor, and schedule implications, with final approval coordinated through management.

Weathertight Warranty Inspections & Reviews:

• Conduct detailed inspections of completed installations to confirm compliance with manufacturer guidelines and warranty requirements.
• Document findings, identify deficiencies, and provide corrective recommendations to maintain warranty eligibility.

Quality Assurance:

• Inspect installations for adherence to specifications and industry standards.
• Assess field conditions that may impact warranty exposure, liability, or long-term system performance and recommend mitigation strategies accordingly.
• Support management in determining acceptance, repair, or replacement scopes based on technical risk and financial impact.
• Prepare reports outlining compliance status and corrective measures.

Customer Training:

• Deliver training sessions for contractors and distributors on best practices for IMP installation, handling, and maintenance per manufacturer specifications.

Technical Documentation:

• Maintain accurate service records, inspection reports, and compliance documentation.
• Prepare detailed technical assessments and repair recommendations that support internal approval of high-cost corrective actions, wa