Regional Manager

About WFS

Worldwide Flight Services (WFS), a member of SATS Group, is a global leader in air cargo logistics and ground handling services. The SATS-WFS group employs over 46,000 people and assists more than 270 customers with a global footprint of more than 210 cargo and ground handling stations in 24 countries. WFS has 40 years of experience in aviation-related handling services and provides a vast scope of services while maintaining industry-leading safety and security standards.

Job Summary

The Regional Manager is responsible for supporting operations management in multiple locations.  Consults with airport management.  Manages and motivates operational personnel and mentors station leadership.  Confers and cooperates with senior leadership management in formulating administrative and operational policies and procedures.  Analyzes records of daily operations to maintain knowledge of station activities.  Reviews and analyzes expenditures, financial and operations reports to determine requirements for increasing profits.  Prepares recommendations on findings for upper management evaluation. 

 

Recommends capital expenditures for acquisition of new equipment which would increase efficiency and services.   Enforces compliance of personnel with administrative policies, procedures, safety rules, and governmental regulations.  Directs investigations into cause of internal and external complaints relating to the facility.  May negotiate contracts with equipment and materials suppliers.   Has an active role in the sales and development activities associated with the station. Responsible for implementation of a station management system, ensuring safety and security in station operations.  Proactively monitors the work of assigned employees to ensure that customer satisfaction, safety, security, quality and employee relations meet or exceed standards.  Ensures they administer practices in a fair and equitable manner, where all employees, customers, vendors and other third parties are treated with respect.

 

Work with GMs to review, provide input to, and approve site security plans for each warehouse in assigned region.  Ensure staff in reporting chain observe and enforce WFS and government safety and security policies, regulations, and directives, and work with Corporate and regional security teams to conduct compliance audits and assurance in region.  Be familiar with details of security mandates from: Transportation Safety Administration, Federal Aviation Administration, local airport authority, and U.S. Customs & Border Patrol, and be prepared to answer questions.  Work with Corporate and regional security and training teams to communicate, enforce, ensure training of, and hold accountable employees, as related to WFS and government security policies, regulations and directives.  In coordination with Corporate and regional security staff, immediately report and investigate compliance issues or government identified infractions to the Corporate level Security Governance Committee for their awareness and action as needed.  Reports directly to Regional Vice President.

This role requires applicants to be domiciled in one of the following locations: Phoenix, Arizona; Austin, Texas; Atlanta, Georgia.

Responsibilities

• Ability to manage and motivate personnel.
• Ability to use a computer and applicable office software.
• Ability to read, analyze, and interpret common technical journals, financial reports, and legal documents.
• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
• Ability to write memos that conform to prescribed style and format.
• Ability to effectively present information to top management, and/or boards of directors and the customer.
• Ability to work with mathematical concepts.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to
• practical situations.
• Ability to define problems, collect data, establish facts, and draw valid conclusions and implement action plans relevant to the conclusions.
• Ability to interpret an extensive variety of instructions and deal with several abstract and concrete variables.
• Report to work on a regular and timely basis and work unsupervised

Minimum Requirements