Inbound Toll Collections Agent (Entry-Level)

LOCATION

Parkersburg, WV

JOB TYPE

Full-Time

PAY TYPES

Hourly

APPLICATION DETAILS

No Resume Required, On-site Interview

POSITION OVERVIEW

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

 

We are seeking friendly and dependable Customer Service Representatives to support both inbound calls and walk-up customer inquiries at our Bay City, Michigan toll booth offices. In this role, you’ll assist customers with account setup, payment processing, and general questions or concerns, ensuring a smooth and positive experience.

This is an entry-level, on-site position ideal for individuals with strong communication skills and a passion for helping others. While prior experience in customer service, tech support, inside sales, or administrative support is a plus, it’s not required. We’re looking for team players who are eager to learn and grow on the job.

 

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

 

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POSITION RESPONSIBILITIES

Key Responsibilities:

• Serve as the welcoming face of toll operations at the Bay City facility
• Assist customers with setting up new accounts and addressing inquiries or concerns
• Process payments using toll operations back-office systems
• Handle in-person customer issues related to toll activities, complaints, and account management
• Support incoming customer service calls and resolve issues professionally
• Collaborate with team members to enhance the overall customer experience
• Perform end-of-day shift balancing and deposit reporting
• Maintain consistent attendance and adhere to scheduled shifts

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

It's about building relationships and turning the knowledge; you gain in training into customer wins.  Representatives make a difference to customers and the company, providing first in class customer service.  We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. 

 

Required

• Must be 18 years of age or older
• High school diploma or equivalent
• Proficient in computer-based data entry
• Fluent in English (spoken and written)
• Strong organizational, verbal, and written communication skills
• Availability to work shifts, including weekends
• Experience handling cash using computerized systems
• Ability to troubleshoot and follow up on customer issues
• Skilled in conflict resolution, problem-solving, and negotiation
• Customer-focused, empathetic, and patient
• Able to multitask, stay focused, and manage time independently
• Team-oriented with a strong commitment to service excellence
• Excellent interpersonal skills and the ability to build rapport with customers and colleagues

CONDITIONS OF EMPLOYMENT

All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.  Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening.  Job offers are contingent on drug screening results.

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

 

What You Can Expect from MCI:We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

• Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations—and som