Customer Care Voice Associate

Req ID: 291578 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Customer Care Voice Associate to join our team in Lincoln, Nebraska (US-NE), United States (US).

 

 

Customer Care Associate, providing customer care to Life Insurance policyholders, agents and other customers.

 

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D

insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally

required benefits.

 

Pay for this role is $20.00hr

 

Required schedule availability for this position is Monday-Saturday 7:00 am to 7:00 pm (Central Time)

 

Shift times may be changed as per client requirements. Additionally, Overtime may be required based on business requirements.

 

Basic Qualifications:

• 1 year experience (WAH) remote customer service

• 1 year experience working in an office setting, multitasking online with multiple Microsoft Windows PC applications

• Minimum High school diploma or GED.

 

 

Responsibilities:

• Previous life insurance industry experience that required knowledge of life insurance and annuity policies where you handled calls from policy holders inquiring about payments, policy information, or claims to support callers with various questions on different life insurance products.

• Providing front-line phone customer care support to policyholders, beneficiaries, agents, and internal customers.

• Ensuring customer satisfaction (CSAT) and strive to meet service metrics.

• Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team.

• A typical day will likely involve fielding between 75 to 100 calls.

• Communicating effectively and professionally with both internal and external customersto resolve questions and issues.

• Collaborating with management or other team members as appropriate to proactively address service issues and concerns.

• Attention to detail, accuracy, and accountability for your work product.

• Designated quiet area to complete calls while working from home

 

New hire must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process

 

*** All new hires will be required to successfully complete our Call Center training classes and

demonstrate proficiency of the material.

Must Pass Drug screen

Must Pass a background check with Education check and employment verification check.

 

 

About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA