2025-0030 UHF SATCOM Support Technician Services (NS) - TUE 18 Feb

Deadline Date: Tuesday 18 February 2025

Requirement: UHF SATCOM Support Technician Services

Location: Norfolk, VA, US (

Full Time On-Site: Yes

Time On-Site: 100%

Period of Performance: BASELINE 2025 1st April 2025 – 31 Oct 26

Start date is as soon as possible but no later than 1st April 2025

Required Security Clearance: NATO SECRET

1 INTRODUCTION

The NATO Communications and Information Agency (NCI Agency) is seeking a UHF SATCOM Support Technician for the NATO Integrated Mobile Service Centre (NIMSC) located at JFC Norfolk, Virginia, USA. The contractor will provide services to support lifecycle management of UHF SATCOM capabilities. This position is crucial to ensure the delivery of reliable SATCOM services supporting NATO operations, exercises, and missions.

2 OBJECTIVES

The main objectives of this Statement of Work (SOW) are to:

Ensure operational support for strategic, operational, and tactical UHF SATCOM and HF services across NATO.

Maintain and manage the lifecycle of UHF SATCOM and HF systems to ensure reliability, scalability, and operational readiness.

Provide second‐level technical support, configuration, maintenance, and incident resolution for NATO UHF SATCOM and HF systems.

3 SCOPE OF WORK

Under the direction of the SATCOM UHF Segment Service Delivery Manager, the contractor shalldeliver the following services using agile methodology structured around multiple sprints:

1. Operations and Maintenance (O&M) of SATCOM Systems:

Provide comprehensive O&M support for NATO UHF Static installations, including software‐programmable Tactical Satellite (TACSAT) units.

Oversee the operation, setup, and maintenance of related communication systems, ensuring a healthy state of all supporting Information Systems and Services.

Provide second‐level operational and technical support for NATO personnel, including deployed Out of Area channel controllers.

2. Configuration and Technical Support:

Configure, set up, and maintain software, including Clearcom audio matrix equipment in relation to the Operational Communications Plan

Implement the programming and configuration for each TACSAT and HF terminal using system‐specific applications, ensuring secure and efficient satellite communication.

Establish, publish, and maintain the DAMA/IW Terminal Base Address (TBA) database for deployed NATO users.

3. Incident and Problem Management:

Proactively carry out incident, fault analysis for all UHF SATCOM and HF services, and develop engineering change proposals to address any identified issues.

Participate in hazard mitigation and emergency interventions on‐site and coordinate necessary emergency support.

Conduct fault and trend analysis, suggesting improvements to enhance service reliability.

4. Documentation and Reporting:

Prepare and maintain operational manuals for UHF and HF terminals.

Create and update system engineering documentation, including configuration control records and technical standards.

Provide regular status reports, including operational engagement reports, risk assessments, and sprint summary reports, as agreed during planning meetings.

5. Coordination and Support Activities:

Liaise with NCIA Program Managers to support Project Support Requirements (PSR) and Critical Urgent Requirements (CUR).

Coordinate with NIMSC SATCOM Operations regarding SHF, TACSAT and HF equipment movements, ensuring seamless communication between different NATO entities.

Provide technical expertise in inspections, configuration change proposals, and system enhancements for UHF IW and HF equipment.

6. Travel and Out‐of‐Hours Work:

The contractor will be required to undertake business travel to NATO and national facilities, including potential travel to operational theatres both inside and outside NATO boundaries.

The contractor may need to work outside regular office hours, including weekends and holidays, to ensure uninterrupted service delivery and support during NATO operations and exercises.

4 DELIVERABLES

The contractor will provide service for the following deliverables as part of each sprint.

1. Operational Engagement Reports – Detailed fortnightly reports capturing key interactions, support activities, and operational status updates.

2. Configuration Management Reports – Monthly reports detailing any system changes, configuration updates, or maintenance conducted on the UHF SATCOM and HF systems.

3. Fault Analysis and Incident Reports – Real‐time documentation of any incidents or faults, along with proposed solutions, logged as required.

4. Sprint Summa