Retail Store General Manager

Your Role...

By exhibiting exceptional teamwork, boundless curiosity, and the utmost care, the General Manager will lead their team to fulfil Blick’s commitment to our customers, the Arts, and our local communities. Responsibilities include,

• Supervise the Assistant Manager(s), Key Holder(s), Receiver, Framer (if on staff), and Sales Associates; train and develop store management in all aspects of the business; direct and monitor training and development for all associates; continually evaluate and react to performance issues; and actively recruit, interview and hire management and associate candidates.
• Contact and meet with current and potential House Account customers on a regular basis, process House Account orders, maintain and develop customer relationships as outlined by the National Sales Manager.
• Driving revenue by ensuring associates provide our customers with outstanding customer service, helpful product knowledge, building individual customer relationships and handling all customer contacts in a friendly, courteous and professional manner.
• Supervise the training of all store associates on Blick Onboarding Training, Sales Training Program, promotional events, Featured Products, and Custom Services Training from NDS.
• Provide customer service at the Custom Services desk including making appointments for customers, consulting with customers on their Custom Services project, taking Custom Services orders, and delivering completed Custom Services orders in store.
• Assist the local or remote Custom Services production team (Framers) by analyzing/maintaining the Work in Progress report, ordering framing supplies, communicating with the production facility in Galesburg, light production responsibilities as needed.
• Regularly reviews and monitors all aspects of inventory management including Vendor Direct Orders, Special Orders, Min/Max changes, PDA Adjustments, Weekly Cycle Counts, Store to Store transfers, returns to D.C., RTVs, shipment processing, and shipping discrepancies.
• Maintain a regular routine of maintenance and housekeeping to ensure safety of associates, customers, and protection of company assets.
• Plan and coordinate of merchandise set ups, visual compliance, promotional signage compliance, layout changes, and ability to implement and maintain the store as set forth by Blick Management.
• Shift supervision, including opening and closing the store, managing payroll, creating weekly schedule, staff tasks and duties assigned on a daily basis.
• Provide input to the District Manager concerning customer needs, new products, competition and pricing.
• Implement local marketing initiatives at store level while ensuring compliance with National Marketing programs.
• Understands and manages the store’s financial performance, including controlling shrink, expenses and payroll, utilizing the annual budget and monthly Profit & Loss statements.
• Timely processing of inter-company communications and forms, payment of bills, and payroll reporting.
• Ensure compliance to all Dick Blick Company Policies and Procedures, loss prevention initiatives, and operational controls.

General Requirements:

• Ability to work both independently and in a team environment.
• Excellent Communication Skills.
• Willing and able to relocate for future opportunities if required.

Scheduling Requirements:

• Minimum of two nights per work week. Must close Friday and Saturday a minimum of one weekend per accounting period, minimum of one Sunday per accounting
• period.
• Availability to work flexible schedules including day/evening shifts, weekends and holidays as required by the needs of the business.
• Regular attendance in accordance with the retail attendance policy.
• Associates in this role are scheduled a minimum of 45 hours per week

Competencies:

• Elevates Service Standards
• Leadership
• Champions Core Values
• People
• Operations

Supervisory Responsibility:

• The General Manager directly a minimum of two full time associates and indirectly supervises all personnel within their store location and is responsible for leadership of the associates in the store.

Physical Demands:

• Must be able to lift and carry 50 pounds while using the appropriate lifting techniques and following all safety rules.
• Prolonged walking, standing and climbing ladders.

Travel:

• Travel is primarily local during the business day, although some out-of-area and overnight travel is expected.

Qualifications:

• High School Graduate, College prefe