Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Collateral Processor within PNC's Collateral Servicing organization, you will be based in Brecksville, OH.

Hours for this position are 8:00 am EST - 4:30 pm EST. Monday - Friday

Summary:

Responsible for processing and maintaining collateral documentation for commercial and consumer loan accounts. Executes UCC filings, continuations, and releases while ensuring accuracy, regulatory compliance, and timely workflow completion. Supports internal partners and contributes to operational quality and efficiency

Key Responsibilities:

• Process UCC perfections, continuations, and terminations for consumer and commercial loan accounts in accordance with policies, procedures, and regulatory requirements.
• Complete UCC continuations for commercial accounts housed on the loan servicing system.
• Serve as Collateral Approver, reviewing and approving collateral release requests for commercial customer payoffs; utilize multiple systems and apply critical thinking for high risk decisions.
• Perform post servicing processing, including notarizing collateral release documents, creating jurisdictional recording fee checks, and entering recorded document data (in office tasks).
• Ensure required documentation and materials are complete and accurate for transaction processing.
• Research and respond to inquiries, exceptions, and workflow issues; escalate as needed.
• Review transactions for completeness, accuracy, and conformance to service levels, operational standards, and compliance requirements.
• Provide workflow feedback and support process improvements.

Core Competencies:

• Operational Processing
• Attention to Detail & Accuracy
• Critical Thinking
• Documentation Review
• Compliance & Risk Awareness
• Communication
• Problem Resolution

Preferred Skills:

• UCC Filings, Collateral Processing, Quality Control, Risk Assessment, Data Entry Accuracy, Loan Servicing Systems, Workflow Management

Qualifications:

• Related operations or collateral processing experience preferred.
• Knowledge of UCC filing requirements and loan servicing systems is a plus.
• Comparable education, experience, or certifications may be considered.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

 

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Utilizing standard procedures, executes standard collateral processing activities. May have specific responsibility for specialized product or functional area.
• Processes collateral activities, including perfections, continuations and releases, in accordance with established policies, procedures and regulations. Partners with internal and/or external business partners to route communications, documents or other action items to complete transactions. Identifies and may resolve exceptions and escalates appropriately. May interact with customers.
• Ensures the appropriate materials and documentation are available to complete transactions.
• Provides responses and documentation to inquiries and ad hoc requests. Completes research. Provides feedback on workflow and work received.
• Reviews transactions and related documents. Verifies work processes to ensure completeness, accuracy and conformance to established service levels and applicable policies and procedures.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Mana