Customer Sales Engineer IV

About Avaya

Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections.

The Avaya Infinity™ platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships.

We believe success is built through strong connections – with each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way.

Learn more at https://www.avaya.com

Description

As a trusted technical advisor, the Customer Sales Engineer architects cloud solutions aligned with customer needs and strategic objectives, while serving as a key internal advocate for the Voice of the Customer. By collaborating closely with product and engineering teams, the Customer Engineer provides insights that directly influence solution strategy and shape future innovation. This position will cover direct large Enterprise accounts across Columbia, Argentina and Peru.

Success in this role demands deep expertise in cloud technologies, technical sales, and customer engagement, along with the ability to anticipate evolving business challenges. The ideal candidate will actively listen to customers, engage thoughtfully, and design solutions that drive meaningful business.

Qualifications

 

• 7+ years of technical sales engineering experience with strong emphasis on Cloud and SaaS solutions. Preference for Avaya experience.
• Proficiency in building or modifying demo applications or technical prototypes.
• Hands-on experience with SaaS platforms, APIs, and cloud-native architectures.
• Deep knowledge of AI and automation technologies, including LLMs, Generative AI, and agentic systems.
• Proven success in consultative, use case–driven solution selling to both technical and non-technical customer stakeholders
• Exceptional communication, storytelling, analytical, and relationship-building skills.
• Understanding of SaaS security practices, certifications, data privacy and access controls.
• Willingness to travel as required based on customer and business needs. 

 

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Experience

7+ Years of Experience

Preferred Certifications

Multiple industry and vendor certifications such as Microsoft, Cisco or Genesys

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Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason.