Patient Navigator

This is a remote position.

Schedule: 

• Monday to Friday, 9:00 AM – 1:00 PM
  
• EST
  

Key Responsibilities

• Support patients in understanding and navigating U.S. healthcare processes (insurance, referrals, follow-up care)
  
• Clarify AI-generated responses and guide users through non-clinical next steps
  
• Offer warm, empathetic communication by chat and phone
  
• Escalate any urgent or clinically complex issues to U.S.-licensed RN team
  
• Maintain accurate documentation and HIPAA-compliant communication
  
• Collaborate with the U.S.-based operations and AI teams
  

Requirements

• Must hold one of the following U.S. certifications: BCPA, CHW, or Patient Navigator Certificate
  
• At least 2 years of experience in a patient-facing healthcare support role
  
• Familiarity with U.S. healthcare system workflows (insurance, scheduling, etc.)
  
• Excellent English (written and spoken) for professional communication
  
• Reliable home office setup with fast internet and a private, quiet environment
  
• Able to work independently and manage case flows remotely
  

Nice to Have:

• Previous work in telehealth, digital health, or U.S.-based insurance support
  
• Bilingual (Spanish, French, or other languages)
  
• Knowledge of HIPAA practices or documentation standards
  

Independent Contractor Perks

• Permanent work-from-home
  
• Immediate hiring