Neurodiversity & Disability Inclusion Program: Associate Personal Banker Lancaster PA

What an exciting time to join Wells Fargo. We are seeking individuals eager to join our inclusive workforce and build a rewarding career. The candidate selected for this role will work under the supervision and be mentored by our highly trained teams to learn the business and the nature of work performed in the assigned area to develop your professional career.

Wells Fargo aims to continually innovate and identify new sources of talent. The Wells Fargo Neurodiversity & Disability Inclusion Program aims to establish a strategic advantage by tapping into new sources of highly skilled talent and providing meaningful employment opportunities for the deeply underserved community through more accommodating and accessible hiring practices. The program also delivers education, professional support, and enablement programs to enrich the lives and work experiences of our employees. The hiring activities are comprised of two days of interactive workshops, a skills assessment, and a hiring manager one on one discussion.

Neurodiversity & Disability Inclusion Program Employee Support and Enablement

• Ensure positive new hire experience through dedicated hands on and facilitated onboarding.
• Provide Job coaching to support both new hires and managers in their professional journeys.
• Provide new hires with a workplace buddy to aid in the transition to Wells Fargo workplace and culture.
• Foster inclusion through education and awareness for all Wells Fargo employees & hiring managers.

About these roles:

Fargo is seeking an Associate Personal Banker (SAFE) for our National Branch Network as part of the Consumer, Small & Business Banking division.  Learn more about the career areas and business divisions at Business Divisions | Wells Fargo.

In these roles, you may:

• Participate in delivery of exceptional customer experience by building relationships through proactive outreach as well as proposing appropriate products, services, and digital solutions to help customers succeed financially
• Assist customers with basic requests related to opening new accounts, completing service requests, and submitting credit applications
• Receive direction from managers and exercise judgement within defined policies and procedures
• Develop understanding of bank products and services to connect to customers' needs
• Interact with customers to demonstrate care and build relationships
• Provide appropriate options for bank products and services to customer
• Refer customers' financial needs to other bankers and partners as needed
• This SAFE position has customer contact and job duties which may include the offering/negotiating of terms and/or taking an application for a dwelling secured transaction. As such, this position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results. Individuals in a SAFE position also must meet the Loan Originator requirements under Regulation Z (LO) outlined in the job expectations below

Required Qualifications:

• 6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Customer service focus with experience handling complex transactions across multiple systems
• Experience proactively engaging with customers through outreach via phone or email
• Ability to educate and connect customer to technology and share the value of mobile banking options
• Ability to help customers succeed financially by offering introductions to additional team members as appropriate
• Ability to work with others on a team to meet customer needs
• Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
• Ability to interact with integrity and professionalism with customers and team members
• Support customers and employees in resolving or escalating concerns or complaints

Job Expectations:

• Ability to work weekends and holidays as needed or scheduled
• Maintains cash drawer, cash handling and balancing and spends time completing service-related tasks as needed
• This position requires SAFE registration at the time