Jobs and Careers

Manager of Retail Operations

United Statesfull_timeVerifiedPosted 8 Sept 2025

💰 $55,000/yr

About the role

DAYS & HOURS:Holy Cross Dining staff are considered Emergency Essential Personnel and are required to report during times of inclement weather. NOTE: Schedule is flexible and may change according to the needs of the business/retail operations to include weekends) CURRENT SCHEDULE: Monday - Friday / 3:30 PM – 12:00 AM JOB SUMMARYThe Retail Operations Manager plays a key role in supporting the daily operations of campus hospitality services, with a focus on leadership, service excellence, and operational efficiency. The role requires a proactive, solutions-oriented individual who can adapt in a fast-paced environment and help drive continuous improvement. Collaboration across departments, attention to detail, and a strong customer service mindset are essential. Candidates should bring a mix of supervisory experience, food service knowledge, and a commitment to health and safety standards. This is a hands-on role that values communication, accountability, and initiative. A flexible schedule and a readiness to support campus events and needs are also critical MAJOR AREAS OF RESPONSIBILITIES:

Maintain and trouble shoot GrubHub menus and POS systems.
Record register sales daily.
Monitor food quality, appearance, taste and temperature. Communicate any issues and look for solutions.
Complete weekly inventory for retail operations. Work with Business Systems Office to fix areas of concern.
Order food, beverages, and other supplies according to operational needs and procurement guidelines.
Complete and document all daily inventory transfers accurately and timely.
Maintain cleanliness, organization, and compliance in all storage areas, including refrigeration and freezer units.
Work with your supervisor on employee performance issues in the workplace.
Supervise, schedule, and evaluate career staff, student workers, and on-call team members.
Conduct performance reviews and progressive disciplinary procedures for non-exempt staff.
Ensure proper shift coverage while adhering to labor budget constraints.
Promote and model friendly, efficient, and professional service standards.
When called up assist with campus-catered events.
Work with your supervisor and the Hospitality Marketing team to promote campus special events.
Responsible for locking and unlocking the locations and timely reporting of any security issues to Public Safety and your manager.
Maintain open communication with staff, managers, and stakeholders to ensure operational alignment.
Train all employees on food safety, sanitation, and workplace safety protocols.
Ensure compliance with all local, state, and federal health and safety regulations.

MAJOR AREAS OF RESPONSIBILITIES of ALL HOSPITALITY EMPLOYEES:

All documentation is recorded accurately and timely.
Follow all chemical guidelines according to the Material Safety Data Sheets.
Superior customer service and communications skills are needed to provide a welcoming, friendly and professional manner to all of our guests.
Offer training/support to co-workers, staff and students where applicable.
Follow all verbal and written instructions from managers/supervisors.
Have the ability to frequently lift up to 25 pounds, occasionally lift up to 50 pounds and 100 with assistance.
All staff are considered to be emergency essential personnel and are required to report during times of inclement weather.
Schedule flexibility is important, you need to be aware of the academic calendar and special event dates. We will/may adjust schedules due to events on campus.
Be innovative as it pertains to your position.
Be comfortable sharing your suggestions and ideas for process or work improvements.
Comply with all safety an