Quality Operations Manager

Job Description Summary

The Quality Operations Manager I provides operational, project management, analytic, and administrative leadership support for the Office of the Chief Quality Officer, Charleston Division. This role supports cross-functional quality and safety operations across Sterile Processing, Risk Management, Regulatory Affairs, Ethics, Infection Prevention, Patient Safety, and other CQO-led priorities.

Entity

Medical University Hospital Authority (MUHA)

Worker Type

Employee

Worker Sub-Type​

Regular

Cost Center

CC000649 CHS OH - Quality Management

Pay Rate Type

Salary

Pay Grade

Health-28

Scheduled Weekly Hours

40

Work Shift

Day (United States of America)

Job Description

The position is designed to strengthen execution, coordination, accountability, and follow-through across multiple departments. The manager will coordinate projects, develop action plans, track deliverables, review contracts, work with fiscal to maintain contractual excellence, support data-driven performance improvement, prepare reports and presentations, and facilitate communication among clinical, operational, and administrative leaders. A major focus of the role will be supporting Sterile Processing Department quality, reliability, regulatory readiness, and operational improvement efforts.

This role does not replace department-specific leadership. Instead, it provides centralized operational support to help each division advance priorities, resolve barriers, standardize processes, and sustain measurable improvements.

Education

Bachelor’s degree in healthcare administration, business administration, public health, nursing, health sciences, industrial engineering, or a related field required.

Master’s degree in healthcare administration, business administration, public health, quality/safety, or related field preferred.

Experience

Two to five years of experience in healthcare operations, quality improvement, project management, sterile processing support, perioperative operations, infection prevention, regulatory readiness, patient safety, or a related field preferred.

Experience in an academic medical center, hospital operations, perioperative services, sterile processing, quality/safety, or regulatory environment preferred.

Certifications Preferred, Not Required

Lean Six Sigma, CPHQ, PMP, CRCST, CHL, CSPDT, CIS, or other relevant healthcare quality, project management, or sterile processing certification.

Knowledge, Skills, and Abilities

·         Strong project management skills with the ability to manage multiple priorities, deadlines, and stakeholders.

·         Ability to support operational improvement across diverse departments without requiring direct authority over those teams.

·         Working knowledge of healthcare quality, patient safety, regulatory readiness, performance improvement, and hospital operations.

·         Familiarity with sterile processing, perioperative workflows, infection prevention principles, high-level disinfection, instrument readiness, and regulatory expectations preferred.

·         Strong analytical skills, including ability to collect, organize, interpret, and present operational and quality data.

·         Excellent written and verbal communication skills, including ability to prepare executive summaries, SBARs, presentations, reports, and action plans.

·         Proficiency with Microsoft Office tools, especially Excel, PowerPoint, Word, Teams, and related reporting tools.

·         Ability to facilitate meetings, document decisions, track action items, and drive follow-through.

·         Ability to build trust with leaders, frontline staff, physicians, nurses, technicians, and administrative stakeholders.

·         Demonstrated ability to identify operational gaps, recommend practical solutions, and support sustainable process improvement.

·         Ability to function independently while keeping leadership informed of risks, barriers, and progress.

Degree of Supervision

This role works under general direction from the Chief Quality Officer or designee. The position requires independent judgment, initiative, and the ability to manage assigned projects and requests with limited supervision. The role may provide indirect coordination, project leadership, and work direction to team members or stakeholders involved in assigned initiatives but is not necessarily intended to have direct supervisory responsibility unless assigned.

Physical Requirements

Physical Requi