Medication Access Coordinator - Specialty Pharmacy

Why Join TriHealth as a Medication Access Coordinator

At TriHealth Specialty Pharmacy, Medication Access Coordinators play a critical role in ensuring patients receive timely, affordable access to specialty medications. In this position, you’ll go beyond traditional pharmacy tasks to become an advocate for patients—navigating insurance benefits, prior authorizations, appeals, and financial assistance programs that directly impact patients’ ability to start and stay on therapy.

Working closely with clinical pharmacists, providers, and the dispensing team, you’ll be part of a collaborative, mission‑driven environment where attention to detail, empathy, and follow‑through truly matter. TriHealth values integrity, confidentiality, and professionalism, and provides a supportive setting where experienced pharmacy technicians can use their skills to improve the patient experience while contributing to the success and growth of specialty pharmacy services.

If you enjoy problem‑solving, working with insurance and benefits, and making a meaningful difference for patients with complex medication needs, this role offers long‑term stability, professional respect, and the opportunity to grow your impact within a trusted health system.

Location:  Norwood, OH

Work Hours:

• Full time, 80 hours biweekly
• Day Shift
• Monday - Friday

Incentives & Benefits:

We offer competitive shift differentials, opportunities for professional growth, and a comprehensive benefits package that may include medical, dental, vision, paid time off, retirement savings plans, and tuition reimbursement. For more information, please visit our benefits page:  https://careers.trihealth.com/what-we-offer/benefits. 

Minimum Qualifications

• High School Diploma or GED High School Diploma or GED (Required)
• Graduate of an approved technical, professional or vocational program or Bachelor's Degree, Associates Degree Equivalent experience accepted in lieu of degree (Preferred)
• 2 - 3 years' Experience in Retail Pharmacy or Specialty Pharmacy, or work experience in insurance verification, benefits, financial assistance, and eligibility investigations. Will accept Certified Pharmacy Technicians, Medical Assistants, and LPNs (Required)
• 3 - 4 years Certified Pharmacy Technician with previous Specialty Pharmacy Experience (Preferred)
• Proficiency with operating systems (Word, Excel, Outlook) and basic computer skills. Discretion and confidentiality are essential, as position deals with highly sensitive and private data.
• If Pharmacy Technician: National Pharmacy Technician Certification (CPhT) is preferred at hire. Approved certification is through Pharmacy Technician Certification Board (PCTB) and ExCPT Certification by the National Healthcareer Association. Preferred
• Pharm Tech must be registered with the Ohio Board of Pharmacy as a Certified Pharmacy Technician within 1 Year Required
   

Job Overview:

Under the direction of the Specialty Pharmacy Clinical Manager and in collaboration with the Clinical Pharmacists and Dispensing Team, the Specialty Pharmacy Medication Access Coordinator (MAC) will coordinate medication access and financial assistance for TriHealth specialty pharmacy patients.   This includes performing pharmacy insurance benefit investigations; completing specialty pharmacy prior authorizations (PAs); coordinating specialty prescription drug appeals; coordinating specialty medication financial assistance enrollment (copay cards, patient assistance programs, etc.) for eligible patients; assisting in the miscellaneous coordination and follow up with providers and clinical pharmacists and dispensing team to ensure timely access to specialty medication therapy.    The MAC improves the patient experience and maximizes pharmacy revenue.

Job Responsibilities:

• Develops and maintains strong relationships with physicians, prescribers, nurses, and patients to build the service. Provides caring service, adjusting approaches to reflect cultural differences of population served. Professionally and compassionately manages and resolves difficult situations involving patients. Responds politely and professionally to pharmacist/nursing/physician/patient or other requests via telephone, in writing, or in person.   Appropriately manages, triages, and ensures timely follow-up of all requests.   Clearly articulates ideas and thoughts through written and verbal