Retail Computer Sales & Repair Coordinator

The Retail Computer Sales & Repair Coordinator provides customer service and expertise in technology sales, product specification and repairs, including in-warranty work requiring certification for both Apple and Dell, in the Technology Center within the University Bookstore. The Coordinator handles computer repair services for Apple and Dell computers/laptops. The Coordinator works collaboratively within the Bookstore toward the common goal of a successful retail operation that meets the financial objectives of the department and serves the computing needs of the university community. Typical hiring range for this position is $43,000 to $45,000 commensurate with qualifications and experience.

Complete Job Description

About the University:

The University of Maine is a community of more than 11,900 undergraduate and graduate students, and 2,500 employees located on the Orono campus, the regional campus in Machias, and throughout the state. UMaine is a land, sea and space grant university, and maintains a leadership role as the University of Maine System's flagship institution. UMaine is the state's public research university and a Carnegie R1 top-tier research institution, dedicated to providing excellent teaching, research and service for Maine, the nation and the world. More information about UMaine is at umaine.edu. 

The University of Maine offers a wide range of benefits for employees including, but not limited to, tuition benefits (employee and dependent), comprehensive insurance coverage including medical, dental, vision, life insurance, and short and long term disability as well as retirement plan options.

UMaine is located in beautiful Central Maine. Many employees report that a primary reason for choosing to come to UMaine is quality of life. Numerous cultural activities, excellent public schools, safe neighborhoods, high quality medical care, little traffic, and a reasonable cost of living make the greater Bangor area a wonderful place to live. Learn more about what the Bangor region has to offer here.

Qualifications:
Required:

• Typically has the education associated with an Associates Degree in Business Administration or related field and 1-3 years of retail experience, preferably with technology related products and services.
• Employee must be, or will become, a Certified Apple Technician through Apple GSX within six months of hire to support the Apple Store Agreement and fulfill the needs of the Apple repair contract. Employee must be, or will become, trained as an Approved Dell Repair Technician within six months of hire.
• Must have the skills and training experience to provide user support and service for Apple and Dell products and services. 
• Demonstrated knowledge of current computer hardware and software options useful in a university setting and related industry standards, including thorough knowledge of Apple and Dell products and applications. 
• Ability to predict and interpret basic and advanced computer needs. Understanding of diagnostic procedures to troubleshoot user-correctable malfunctions/errors and the ability to recognize issues in need of referral to level I-II technical support. 
• Must have very strong communication and customer service skills and demonstrated entrepreneurial success in both customer service and department operations. 

Preferred:

• Experience in monitoring and reconciling financial accounts to ensure compliance with Apple Inc. GSX account procedures.
• Experience ordering computers, parts, and related accessories. 
• Experience with Microsoft applications, computerized cash registers, Point of Sale and inventory management systems.
• Experience handling a diverse set of responsibilities and tasks in a fast-paced setting, sometimes under pressure or in adverse conditions. 

Other Information: 

To be considered for this position you will need to “Apply” and upload the documentation listed below:

1.) a cover letter which describes your experience, interests, and suitability for the position
2.) a resume/curriculum vitae

Candidates selected to proceed to the final stages of the search process will be requested to provide a list of names and contact information for references.

Incomplete application materials cannot be considered. Materials received after the initial review date will be reviewed at the discr