Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As an Sr. Learning and Development Program Specialist within PNC's Learning and Development organization, you can be based in Pittsburgh, PA; Cleveland, OH; Dallas, TX; Birmingham, AL; or Downers Grove, IL.

Responsibilities require time in the office on a regular basis

Job Description

• Designs, implements, evaluates, and maintains an organization's learning programs or initiatives. May be held accountable to train and coach other members of the team.
• Create and maintain program or initiative resources, including task lists, communication plans, facilitator guides, measurement templates, and program portals.
• Manage the design or implementation of programs or initiatives, including coaching others on how to execute on program task lists and other resources. Monitor the program or initiative experience to determine efficiency and effectiveness, and recommend areas of improvement to achieve and deliver higher quality programs or initiatives.
• Partner with T&D Staff and Business Unit Managers to identify content changes, design, and maintain up-to-date program or initiative content. Communicate any changes in content to all program or initiative stakeholders.
• Execute the program or initiative measurement strategy, including synthesizing measurement from each cohort for reporting to business partners, T&D Staff, and other stakeholders, as appropriate.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Competencies