Customer Service Representative- Syracuse, NY

Customer Service Representative

Full-Time | Hybrid After Training | $20/hour

 

Looking for a fast-paced role where organization and communication skills truly matter?

 

We’re hiring a Customer Service Representative to manage high-volume calls and emails, coordinate Independent Medical Evaluations (IMEs), and serve as a key liaison between clients, attorneys, and claimants.

What You’ll Do:

• Schedule and coordinate IMEs
• Communicate with clients and claimants
• Manage medical records via WCB portal
• Coordinate translation & transportation services
• Resolve inquiries with accuracy and professionalism

What We’re Looking For:

• Strong multitasking & time management skills
• Professional phone presence
• Detail-oriented and organized
• Proficiency in Microsoft Word & Outlook

Why Join Us?

 

Hybrid flexibility after training, strong benefits package, 401(k) with match, tuition & student loan assistance, paid parental leave, and no on-call responsibilities.

 

Apply today to join a team where your attention to detail makes a real impact.

    The IMA Group is an Affirmative Action/Equal Opportunity Employer      Our Government Services Division supports local, state, and federal agencies and delivers professional and objective medical and psychological examinations as well as ancillary services. Our Payer Services Division meets the evaluation and screening needs of Carriers, TPAs, Public Entities and Employers and includes behavioral health and physical medicine specialty services, working with a wide range of organizations within the workers' compensation, disability, liability, and auto markets. Our Clinical Research Division performs all types of Phase II-IV clinical trials in multiple therapeutic areas through a flexible nationwide network of site locations and virtual capabilities.    #LI-NS1 #LI-HYBRID