Customer Support Representative Associate

About JLG, an Oshkosh company

JLG began in 1969, when our founder, John L. Grove set out to resolve growing safety concerns in the construction industry. Since then we have been committed to understanding the challenges and delivering innovative solutions to the access market. We partner with customers to provide quality equipment, training opportunities and trusted support within the access industry. We are a global company, and our products—including mobile elevating work platforms, telehandlers, utility vehicles and accessories—can be found all over the world.

In this role, you will administer and coordinate the promotion and sale of JLG parts and products. Serve as the liaison between customers and several areas of the company. Identify and communicate information concerning pricing, availability, government contracts, billing, shipping, quality, forecasting, and other requests.

YOUR IMPACT

• Provide ‘Best in Class’ service to our diverse customer base.  Immediate, consistent, and accurate response to customer inquiries telephonically and electronically. 

• Friendly, respectful and customer focused demeanor

• Prepare, administer and coordinate customer/dealer quotations, proposals, bids, orders, contracts and specifications in a timely and efficient manner

• Provide technical assistance and customer service in determining vendor availability, pricing and service of replacement parts, shipment discrepancies, product information, and product inspections

• As required, may process and prepare credit memos, invoices, purchase orders, core returns & credits, troubleshoot and monitor EDI transactions, shipping & receiving activities, project charts, goals & objectives, in-house reports, back-order requirements, stock level & parts requirements reviews, written & verbal correspondence to customers.

• Resolve customer complaints effectively and courteously in the interest of the long-term success of the company.

• Thorough documentation of scenarios, follow-up, and resolutions as appropriate Requires support of and response to Marketing & Sales, Manufacturing, Engineering, Purchasing, Warranty, PS&R as well as other internal departments to facilitate an organized, accurate and timely dissemination of information regarding parts and/or service.

• Support Sales goals and assist Marketing in the communication, development, maintenance and troubleshooting of parts programs and services.

• Partake in training opportunities to develop skills to better understand Oshkosh Corporation's products, current technology and/or product available to the field; as well as personal growth opportunities to excel at providing customer support Some travel required. (Minimal)

• Other duties as assigned.

 MINIMUM QUALIFICATIONS 

• Associate degree or 4 years relevant work experience

• Excellent verbal and written communication skills

STANDOUT QUALIFICATIONS

• 1-plus years’ experience in related field

• Prior experience in automotive or heavy-duty equipment experience

• Ability to read and apply Engineering prints

• Ability to read and apply Hydraulic drawings and schematics

• Ability to read and apply Electrical drawings and schematics

• Multi-lingual

WHY OSHKOSH?

Moving the future forward is our priority and this includes your future. We encourage professional development and champion our employees’ success through various skills and training opportunities. Named one of the World’s Most Ethical Companies™ by Ethisphere Institute for six consecutive years, everything we do at Oshkosh is guided by our core values and the ~15k+ team members around the world who embody them.

We put people first. We do the right thing. We persevere. We are better together.

Pay Range:

$44,500.00 - $68,300.00

The above pay range reflects the minimum and maximum target pay for the position across all U.S. locations. Within this range, individual pay is determined by various factors, including the scope and responsibilities of the role, the candidate's experience, education and skills, as well as the equity of pay among team members in similar positions. Beyond offering a competitive total rewards package, we prioritize a people-first culture and offer various opportunities to support team member growth and success.

Oshkosh is committed to working with and offering reasonable accommodation to job applicants with disabilities. If you need assistance or an