Part-Time Communications Officer

Location:

18100 Cumberland Road - Noblesville, Indiana, 46060

Hamilton County is one of Indiana’s fastest growing, highest educated and wealthiest counties in the state and the Midwest. Two-thirds of the workforce lives and works in the county -- a percent that has remained constant since 2010.  Hamilton County is continually recognized in rankings ranging from “Best Cities to Relocate To” and “Best City to Raise a Family” to “Healthiest County in Indiana” and “Happiest Suburbs in the Nation”.  Come be a part of all Hamilton County has to offer as we work together to serve the citizens of Hamilton County.

Job Description:

POSITION:  Communications Officer

DEPARTMENT:  Communications

WORK SCHEDULE:   As Assigned  

STATUS:  Part-Time

FLSA STATUS:  Non-exempt

HOURLY RATE: $26.9208

To perform this position successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed in this document are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

                             

Incumbent serves as a Part-Time Communications Officer for the Communications department, responsible for receiving emergency and non-emergency calls and taking appropriate action, maintaining various records. 

DUTIES:

Receives emergency calls, gathers maximum amount of information in minimum amount of time, determines appropriate response, dispatches personnel accordingly, and maintains communication with callers until units arrive, including comforting emotionally distraught persons, and providing instructions.

Receives non-emergency calls, including determining nature of call, responding to inquiries, routing to appropriate person, or taking and forwarding detailed information. Coordinates various agencies/departments for continuous on-call service.

Monitors radio and Talk Group activities of various public safety agencies within the county and surrounding counties. Notifies and/or dispatches local emergency personnel as situations demand, using computer-aided dispatching system. Communicates with field units, assessing unit safety and need for backup, dispatching backup units and other emergency personnel as necessary.

Verifies, enters, maintains, documents and retrieves IDACS/NCIC information for law enforcement and related departments/agencies. Receives/transmits information pertaining to, but not limited to, criminal histories, driver's licenses, vehicle registrations, gun permits, runaways, missing persons, and stolen property.

Contacts state and local highway/street departments and various institutions of impending severe weather, such as schools and medical facilities.

Enters/maintains accurate computer records and of radio traffic calls, assigning unit(s), following up on disposition of call, and entering information into the Computer Aided Dispatch System.

As needed, contacts wrecker services for towing services, enters vehicle information into the Computer Aided Dispatch System.

On a regular basis contacts and works with other agencies in the county such as: utility companies, telephone companies, wireless phone companies, alarm companies, local, state, and federal agencies.

Responsible for maintaining their personal work email account, reviewing and communicating through email as necessary.

Assists in maintaining communications equipment, checking for proper operation and notifying Communications supervisor of problems.

Maintains current knowledge of county, including municipalities, subdivision, and streets. Assists in training new Dispatchers.

Attend in-service training as dictated by policy. Full-time personnel must complete a minimum of 12 hours of in-service per calendar year.

Performs related duties as assigned.

I.  JOB REQUIREMENTS AND DIFFICULTY OF WORK:

A high school diploma or GED, and ability to acquire/maintain required certifications, IDACS/NCIC computer systems, CPR/  and emergency medical dispatch.

Ability to meet all department hiring and retention requirements, including incumbent not posing a direct threat to the health and safety of other individuals in the work place.

Practical knowledge of area law enforcement, EMS and fire service and ability to physically perform the essential duties of the position.

Ability to effectively listen, comprehend, and communicate with a wide variety of emergency personnel,