Credit Bureau Dispute Analyst

The Credit Bureau Dispute and Reporting Analyst handles credit bureau disputes submitted to Security Service Federal Credit Union (SSFCU) through direct and indirect (e-Oscar) channels. The Analyst also handles disputes submitted to SSFCU from ChexSystems. The Analyst ensures reviews are in compliance with the Fair Credit Reporting Act (FCRA) to mitigate risk and exposure to SSFCU. Responsibilities include researching and responding to credit disputes by following procedures, guidelines, and regulations, and ensuring compliance with the Consumer Data Industry Association (CDIA) regulations and Credit Union policies. Responds to all direct and indirect credit disputes, and ChexSystems disputes, while remaining in compliance with the FCRA and CDIA. Ability to prioritize and complete disputes in accordance with regulatory deadlines. Ensure required account maintenance or corrections to the Credit Reporting Agencies are performed based on dispute outcome. Provide accurate written responses to consumers based on dispute outcome. Become subject matter expert on internal reporting, and credit bureau and ChexSystems reporting and disputes. Become CDIA certified every two years. Maintains credit reporting logs to ensure compliance with regulatory requirements. Remains in compliance with Credit Union operational policies and procedures. Completes any other job-related duties needed to help drive to our Vision, fulfill our Purpose, and abide by our Organization's Values. Qualifications High school diploma or equivalent. 2-5 years of Credit Bureau or related consumer financial experience required. Extensive knowledge, background and training in FCRA, Metro 2 guidelines, Telephone Consumer Protection Act (TCPA), Consumer Financial Protection Bureau (CFPB), National Credit Union Association (NCUA), and Fair Debt Collection Practices Act (FDCPA). Experience in e-Oscar platform. Excellent verbal and written communication skills. Self-motivated and strong attention to detail. Able to plan, organize and prioritize tasks and meet multiple deadlines. Able to analyze and record detailed information and produce accurate, high-quality work. Highly motivated team player with ability to provide interactive service to others, building relationships and addressing identified needs. Proficient in Microsoft Office applications.