Service Controllers

Salary

40 hours per week, working five days over seven on a rota basis
£37,900 per annum

Applications are invited for the post of Service Controllers to work within the Manchester Area

With over 2000 colleagues spread across six sites; Stagecoach Manchester is one of the country’s biggest bus operators. We are recruiting Service Controllers to join the team, to help us as we expand our business due to the successful award of Greater Manchester Franchising contracts based in Middleton, Oldham, and Queens Road depots.

This a permanent position that will work under the Head of Operations.

You will be monitoring and adjusting vehicles via the vehicle AVL system ensuring compliance with set criteria of our franchise contract performance.

The principal duties and responsibilities are: -

• To adjust vehicles in a timely manner to ensure compliance with laid down measures and report on on-road performance, identifying causes of poor performance.
• To ensure the most efficient and cost-effective operation of the bus services
• To ensure the highest standards of operational discipline and customer service are maintained by drivers.
• To ensure that incidents and accidents are managed and reported and provide guidance and assistance at the scene.
• To ensure that the company’s routes are operating to meet and where possible exceed standards specified in the franchise agreement.
• To act as the company’s representative to the public and statutory authorities.
• To be responsible for ensuring that bus services are supervised and controlled by use of Automatic Vehicle Location (AVL), radio and roadside supervision to meet prevailing circumstances.

The role of the service controller is to support the Head of Operations and assist with any reasonable administration tasks.

We are looking for someone who is committed to public transport, adaptable to new systems, flexible in their approach to work and be able to work accurately and under pressure.  Must be willing to change working shift pattern at short notice. 

Stagecoach workplace culture is one where everyone can be themselves and where all the differences our people bring to the business are celebrated. We welcome applications from all, irrespective of background, gender, ethnicity, race, religion, beliefs, disability, neurodiversity, sexual orientation or age. 

In return we can offer you:

25 days annual holiday per year, plus bank holidays

Company pension scheme

Free bus travel for you a family member

Employee discount scheme

Ongoing training and development

Stagecoach workplace culture is one where everyone can be themselves and where all the differences our people bring to the business are celebrated. We welcome applications from all, irrespective of background, gender, ethnicity, race, religion, beliefs, disability, neurodiversity, sexual orientation or age. 

Location:

Queens Road Depot Cheetham Hill Manchester M8 8UT