Senior Vice President, Director of Client Services

Overview

Omnicom Health Group is the largest healthcare marketing and communications network in the world—partnering with clients to achieve meaningful change through better, more innovative communications. With more than 5,000 dedicated healthcare communications specialists from every corner of science, medicine, marketing, and communications, we recognize that it takes the best of talent to deliver the best of health.

 

When you join Omnicom Health Group, you have access to opportunities across the most networked network.  What does this mean for you?  Your journey may start with one Omnicom Health Group company then pivot to another, followed by a move to another where you take your career in a whole new direction building your skills and experience each step on your journey.  We’re eager for you to carve a path that works for you – and we’ll help you make it happen. 

 

Title: Senior Vice President, Director of Client Services

Company/Location: New York, NY ( Hybrid )

Department/Discipline: Client Services

 

As SVP, Director of Client Services, you are responsible for protecting and growing the business and the agency’s relationships with its client base with little management oversight. The SVP, DOC position requires you to focus and employ the agency’s resources to effectively and profitably serve existing clients while developing the skills and talents of the account management staff. As Director of Client Services, you impact the agency’s financial performance in five ways: 1) client revenue and profitability; 2) incremental growth through existing clients and new business; 3) cost control; 4) staff retention and development; and 5) participation in new business activity. 

 

Primary Job Responsibilities:

 

Client Relationship Management 

• Establish and build strong working relationships with senior level client contacts 
• Maintain each client’s respect and confidence as a trusted advisor and confidant offering an open ear, sound judgment, proven business acumen and a range of relevant approaches to various issues and opportunities
• Demonstrate confidence, authority and level-headed decision-making to the client as the agency’s leadership voice on assigned accounts 
• Effectively and confidently balance the dual expectations and business goals of the client and agency as well as the expectations of multiple clients and agency teams 
• Anticipate and address potential client relationship or revenue issues, advising agency management in time for the agency to act proactively 
• Ensure that all Agency work represents the best we have to offer -- strategically sound, arresting creative, and error-free 
• Keep abreast of marketing/advertising and brand-specific trends in order to offer added- value to the client/creative product

 

 

Staff Leadership and Support 

• Outline expectations of, and communicate effectively with, agency staff assigned to these accounts 
• Effectively assign, delegate and monitor the work of the agency staff assigned to the accounts specified above as well as other accounts/projects as assigned 
• Provide a model of project/team leadership -- prepared and pro-active, thorough and accurate, fair and balanced, a willingness to do whatever is required 
• Establish rapport and trust with a range of staff members assigned to your account(s) – recognizing the strengths and developmental needs of individual staff members; acknowledging the expectations of, and on, others; committing to recognize and work to minimize knowledge gaps; and be willing to consider multiple points-of-view 
• Demonstrate a willingness and ability to lead the positive, spirited debate of ideas and points-of-view in order to push “your team” and the agency at large to deliver a continuously improving product 
• Demonstrate the value of, and encourage your staff’s desire for continuing to learn 
• Create a working environment that encourages and supports a positive mindset about the work as well as the client and agency staff that is involved 
• Respond to pressures of work volume and time requirements in a way that is consistent, appropriate and positive for both you and the agency long-term 
• Communicate effectively and proactively with department heads regarding performance issues and opportunities for improvement 
• Encourage and demonstrate unity behind team and agency decision-making 
• By example and direct instruction, teach staff members to make clear, balanced and effective decisions 
• Mentor and develop your staff to motivate them and help them to grow and excel in their roles 

 

Analytical and