Client Service Manager

About Wealth Enhancement

Wealth Enhancement is an independent wealth management firm with an endless passion for enriching the lives of our clients. We continually seek to perfect our craft of personalized financial planning with our team-based Roundtable and UniFi processes that go far beyond the standard approach. We proudly provide unique financial plans and investment management services to over 80,000 households from our over 140 offices - and growing - nationwide.

Since 1997, Wealth Enhancement has tirelessly raised the standard of wealth management with specialized knowledge and more attentive service that helps every client craft their future. For more information, please visit www.wealthenhancement.com.

Our Brentwood, TN office has an excellent opportunity to join us as a Client Service Manager. This individual will be focused on onboarding and servicing our clients. We're looking for someone with a high level of professionalism and financial knowledge to enhance our relationships with our clients who have complex service and investment needs. In this role, you will serve as a liaison between the client and the Financial Advisor and will work with all aspects of the client experience, including financial paperwork and financial account review preparation. This is a collaborative, team-oriented environment offering career advancement opportunities within the client service space.

This is a on site position.

In the spirit of pay transparency, we are excited to share the salary range for this position is $70,000.00 to $95,000.00 (depending on qualifications), exclusive of bonuses and benefits. This role is also eligible to participate in the discretionary Team bonus plan. We encourage you to apply and provide us with your compensation expectations when you do. We’re big on open conversations, so let’s have one.

Primary Job Functions

New Client Onboarding

• Ensures accurate completion of prospect/new client paperwork/set up

• Follows up on funds transfer from surrendering company

• Maintains Salesforce database and client files (filing, copies, data input)

• Researches and follows up on any issues with the Broker/Dealer, WEG Operations, and vendors

• Records incoming assets to the appropriate blotting tool

Client Relationship Management

• Dialogues with client to understand their personal history and current financial needs

• Prepares account transactions, trades, deposits, withdrawals, RMDs, etc.

• Communicates to understand client requests, determines what needs to be done; communicates to the advisor or handles issue resolution, including death claim processing

• May work with client’s tax or legal counsel on client concerns

Client Review Prep and Follow Up

• Gathers client data and may prepare the materials for client meetings and reviews

• Conducts tax research (1099s)

• Completes any review follow-up needs for client

Industry / Product / Company Knowledge

• Demonstrates knowledge and can accurately execute against WEG’s Suitability Guidelines, operational processes, and sales model

• Understands financial terminology and products

• Has working proficiency with annuities, mutual funds, separately managed accounts, fixed income, stocks, options, alternative investments, hedge funds, and charitable giving practices

• Attends Client Services and company educational events

Team and Corporate Support

• Assists Advisor Team Operations to streamline processes

• Completes operational projects to support enhancements and changes

• Communicates process and sales updates to team

Education/Qualifications

• Bachelor's degree (or equivalent experience) in business, finance, economics, or related field preferred

• 3–5+ years of financial service experience preferred (we welcome candidates both more and less experienced to apply as well)

• Superior verbal and written communication skills required

• Ability to work with deadlines, be flexible under pressure, and prioritize work

• Proficient wit