Senior Product Manager – Customer Growth

We're looking for an experienced Product Manager to lead our Customer Engagement team in Helsinki, Amsterdam, or Dublin office.

This team's mission is to make our product sticky and ensure long-term customer retention and expansion by optimizing the post-setup user journey and unlocking growth opportunities

In this role, you will…

• Own the product strategy for customer engagement, retention and expansion. You will focus on the user journey from adoption to long-term advocacy
• Lead the roadmap for the Customer Engagement team, including initiatives like building in-app upgrade paths, package downgrade experiences and other features that improve retention & expansion
• Support product habit formation by building features that facilitate daily, weekly, and monthly logins & usage, providing continuous value to our customers
• Ensure value delivery by building features that enable customers to consistently experience Supermetrics value throughout the user journey
• Balance customer needs with business goals, managing a roadmap that directly impacts key metrics like Expansion ARR, Churn ARR and customer engagement scores
• Collaborate across teams, including engineering, product marketing, customer success and data analytics to align priorities, clarify requirements and deliver a high-quality customer experience
• Define and run experiments to test hypotheses around user behavior, conversion and retention
• Facilitate discovery efforts, working through ambiguity to uncover real customer jobs-to-be-done, validate hypotheses and prototype quickly

Your day-to-day work and responsibilities include…

• Build and evolve a coherent roadmap for customer engagement and expansion journeys
• Translate complex user behavior data and business goals into clear user stories and functional specs
• Work with your team to design, implement and analyze A/B tests and other experiments aimed at improving key metrics
• Define and own in-product upgrade and downgrade paths
• Contribute to the long-term vision for the Supermetrics customer journey and value-aligned pricing model
• Track and report on key performance indicators for engagement, retention and expansion
• Work cross-functionally with both product and customer success teams to build coherent user journeys through in-product features, email communications & high touch interactions

This position is for you if you have…

• Demonstrated experience as a Product Manager in a Growth, Engagement, or Monetization role within a SaaS company
• Proficient in data literacy. Able to discuss user funnels, experimentation frameworks and product analytics with the data team
• Effective communication skills, able to turn business goals into clear product requirements & show impact of your work through commercial metrics
• Experience leading large cross-functional initiatives through ambiguity toward clarity and execution
• Demonstrated ability to manage relationships with stakeholders in product, commercial and engineering organizations
• Experience with product-led growth (PLG) strategies, A/B testing and user lifecycle management
• A deep understanding of user lifecycle management, churn signals and retention drivers
• Comfort working in an environment where you translate data insights into product features

This isn't a typical feature PM role; you'll be crucial to our Growth strategy, directly shaping how customers engage and expand with our product to support key retention and expansion goals

 

Benefits we offer…

• Competitive compensation package, including equity 
• Great work equipment, and home office allowance for those working in our fully remote locations
• Health care benefit and leisure time insurance
• Sports and wellbeing allowance

Benefits may vary depending on location. 

 

Hear why our team likes it here at supermetrics.com/careers/life-at-supermetrics.

Get to know our Engineering team at supermetrics.com/careers/engineering.

#LI-Remote / #LI-Hybrid #LI-FullTime #LI-MiddleToSeniorLevel

Supermetrics is committed to providing a welcoming and inclusive workplace for all. We believe that a diverse workforce is a strong workforce, and we are dedicated to creating an environment where everyone feels valued and respected.

If you require any reasonable accommodations during the appli