Flight Centre - Human Resources Business Partner / Employee Relations, Lvl II - Boston, MA

Flight Centre Travel Group (FCTG) is one of the world’s largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane, Australia has company-owned leisure and corporate travel business in 23 countries, spanning Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa, the United Arab Emirates and Asia. FCTG also operates a global corporate travel management network, which extends to more than 90 countries through company-owned businesses and independent licensees. The company opened its first leisure travel shop in Sydney, Australia in 1982 and listed on the Australian Securities Exchange in 1995.  Our purpose is to “open up the world for those who want to see”. Every day, we give people all around the world the opportunity to experience something really amazing – travel!

 

To learn more about Flight Centre Travel Group please click HERE

About The Opportunity

Key Responsibilities

• Serve as a trusted HR partner to managers and employees on employee relations matters
• Conduct and manage workplace investigations involving policy violations, employee complaints, and interpersonal conflicts
• Partner with leadership on performance management processes, including coaching, documentation, PIPs, and terminations
• Provide guidance on HR policies, procedures, and employment practices to ensure consistency and compliance
• Support conflict resolution and facilitate difficult employee conversations
• Maintain thorough and confidential documentation related to investigations and employee matters
• Collaborate with legal and HR leadership on complex employee relations issues
• Identify trends and recommend practical solutions to improve employee experience and mitigate risk
•  Support additional HR initiatives and projects during the temporary assignment
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.
• Other duties and tasks as assigned
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive

Experience & Qualifications

• 5+ years of progressive HR experience, with a strong focus on employee relations and investigations
• Demonstrated experience independently managing performance management and workplace investigations
• Strong understanding of employment laws and HR best practices
• Excellent interpersonal, communication, and conflict-resolution skills
• Ability to handle sensitive situations with discretion, professionalism, and sound judgment
• Strong organizational skills with the ability to manage multiple priorities effectively
• Experience supporting multi-state employee populations (preferred)
• Bachelor’s degree in Human Resources, Business, or a related field (preferred)
• HR certification (PHR, SPHR, SHRM-CP, or SHRM-SCP) is an asset

 

Work Perks! - What’s in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture.  We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.