Patient Procedure Scheduler - Orthopaedics, Full-Time, Days

Job Description

Be a part of a world-class academic healthcare system, UChicago Medicine Medical Group, as a Patient Procedure Scheduler at our Calumet City clinic. Here, you will work alongside our Orthopaedic team. This position is a 100% onsite opportunity. You will need to be based in the greater Chicagoland area.

 

The University of Chicago Department of Orthopaedic Surgery and Rehabilitation Medicine provides innovative surgical care and advanced training for tomorrow’s surgical leaders. We are committed to not only meeting but exceeding the patient experience.

 UCM Medical Group is committed to a patient-centric, efficient health care delivery system that focuses on quality, safety, service, and operational excellence. The Patient Procedure Scheduler’s main responsibility is to work collaboratively with physicians, staff and patients in order to ensure that procedures and/or surgeries are scheduled and coordinated appropriately. The Patient Procedure Scheduler is accountable for achieving performance and service targets and metrics in a manner consistent with the Ideal Patient Experience approach and philosophy.

 

Essential Job Functions 

• Work collaboratively with physicians and staff members to schedule surgeries in Op Time
• Coordinate pre and post-surgical appointments with the patient and any ancillary areas as needed
• Schedule procedures/surgeries based on preapproved guidelines and protocols
• Enter procedure/surgery information and update/inform physicians of schedules per protocol
• Coordinate schedules with time and equipment availability; identify conflicts and adjust schedules as needed
• Communicate with patients and inform them of any schedule changes
• Order and coordinate delivery of special supplies and equipment, as necessary
• Enter vendor information and supply into Vendormate system
• Schedule Anesthesia for surgery, as necessary and per protocol
• Set expectations and provide instructions for all patients pertaining to their upcoming procedure/surgery and confirm understanding
• Provide pre appointment instructions, directions and messages per protocol
• Respond to patient inquiries/concerns appropriately and in a timely manner
• Document all messages electronically using the In Basket functionality and forward to the appropriate clinical provider
• Provide service recovery with unhappy patients. Escalate patient concerns per protocol
• Thank each and every caller and ask if there is any other assistance that can be provided
• Other duties as assigned.

 

Required Qualifications 

• Knowledge of medical terminology
• Excellent interpersonal skills, including the ability to establish and maintain effective relationships with patients, physicians, management, staff and other customers
• Exceptional customer service skills including the ability to use independent thinking, sound judgment and creativity when resolving customer issues
• Communicates effectively and professionally with patients, visitors, physicians and co-workers.
• High School Diploma
• Ability to balance multiple priorities and effectively handle challenging situations
• Excellent verbal communication skills
• Ability to use personal computers and select software applications
• Successful completion of Cadence Scheduling system training and competencies

 

Preferred Qualifications

• Experience in Epic-OP Time (Epic operating room scheduling module) and Vendor mate
• Associate or Bachelor’s Degree

 

Position Details 

• Job Type/FTE: Full-Time 1.0 FTE
• Shift: Days - 8 am – 4:30 pm
• Work Location: Onsite - Calumet City
• Unit/Department: Orthopaedics
• CBA Code: Non-Union

Why Join Us

We’ve been at the forefront of medicine since 1899. We provide superior healthcare with compassion, always mindful that each patient is a person, an individual. To accomplish this, we need employees with passion, talent and commitment… with patients and with each other. We’re in this together: working to advance medical innovation, serve the health needs of the community, and move our collective knowledge forward. If you’d like to add enriching human life to your profile, UChicago Medicine is for you. Here at the forefront, we’re doing work that really matters. Join us. Bring your passion.

 

UChicago Medicine is growing; discover how you can be a part of this pursuit of excellence at: UChicago Medicine Career Opportunities

 

UChicago Medicine is an equal opportuni