Workforce Management Senior Analyst

This position is posted by Jobgether on behalf of a partner company, Beyondsoft. We are currently looking for a Workforce Management Senior Analyst in India.

This role sits within a high-performing workforce and business analysis environment supporting large-scale enterprise contact center operations. You will play a key role in ensuring optimal staffing, forecasting accuracy, and operational efficiency across dynamic, fast-paced environments. The position involves deep analytical work on workforce trends, capacity planning, and interval-level forecasting to support service delivery excellence. You will collaborate closely with operations leaders, delivery teams, and stakeholders across regions to identify gaps and recommend actionable staffing solutions. The role requires strong expertise in data modeling, scheduling strategies, and performance reporting. It is ideal for someone who thrives under tight deadlines and enjoys solving complex operational challenges. You will also contribute to continuous improvement initiatives that enhance workforce planning accuracy and business performance.