Seller Account Operations Project Intern (TikTok Shop - US Operation) - 2025 start (BS/MS)

Team Introduction

The e-commerce industry has grown tremendously recently, becoming a hotly contested space among leading Internet companies. Its future growth cannot be underestimated.



With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join our campaign team. Together, we can build an e-commerce ecosystem that is innovative, secure, and intuitive for our users.



We are seeking a highly motivated and detail-oriented E-commerce account operations specialist to join our team on an outsourced basis. In this role, you will be responsible for managing and optimizing our core jewelry seller shop operations , ensuring high-quality communications, and driving operational efficiency. You will work closely with internal teams and clients to deliver tailored strategies, fulfill day to day implementations and achieve business goals.



We are looking for talented individuals to join us for an internship in 2025. Internships at TikTok aim to offer students industry exposure and hands-on experience. Turn your ambitions into reality as your inspiration brings infinite opportunities at TikTok.



This internship will be project based.



Candidates can apply to a maximum of two positions and will be considered for jobs in the order you apply. The application limit is applicable to TikTok and its affiliates' jobs globally. Applications will be reviewed on a rolling basis. We encourage you to apply as early as possible.



Responsibilities

Daily Shop Operations Management:

- Assist the day-to-day management of seller communications, including handling inbound and outbound messaging between the platform and sellers.

- Manage the dissemination of critical notifications to sellers, such as policy updates, platform feature enrollment, and upcoming campaign deadlines, ensuring all communications are clear, accurate, and timely.

- Serve as the point of contact for sellers, promptly addressing inquiries related to account issues, brand authorizations, product listings, shop violations, logistics and policy compliance etc. Maintain a high level of professionalism in all communications.

Problem Solving and Issue Resolution:

- Coordinate with cross-functional teams(e.g.,customer services, marketing, logistics,technical support) to investigate and resolve seller issues quickly and efficiently,minimizing disruption to the seller’s business operations and ensuring a positive seller experience.

- Proactively identify recurring issues faced by sellers and propose long-term solutions or process improvements, collaborating with internal teams to implement those changes where necessary.

Project and Campaign Implementation:

- Assist in managing the shop participation of platform-level marketing campaigns and projects with sellers and vendors, including seasonal sales events, promotional initiatives, creator cooperations and product showcases. Ensure all necessary steps are followed for successful campaign participation.

- Manage sampling processes by coordinating with sellers to deliver product samples to creators or other agency partners, ensuring timely and accurate execution. Support backend platform set ups.