Patient Advocate

Bronson offers competitive pay and many other great benefits:

• Three Medical Plan Levels, Dental and Vision Insurance
• HSA with a Company Contribution
• FSA Dependent Care Flexible Spending Account
• Basic Life/AD&D and Supplemental Life Insurance
• Short-Term and Long-Term Disability Insurance
• 401k with a Company Match   
• EAP (Employee Assistance Program)
• Employee Discount Program
• Vacation, Sick Time, Personal Days, and 8 Paid Holidays
• Tuition Reimbursement
• Access to continuing education credits at no cost to you
• Paid training and professional development

 

Essential Functions:

• Facilitate patient/family grievance process to include processing the complaint, forwarding to the appropriate manager and communicating the resolution to the complainant for resolution purposes.
• Collaborate with appropriate staff to develop acceptable resolutions to potential complaints.
• Identify process deficiencies that result in possible threats to patient rights or patient safety.
• Maintain the complaint and grievance logs up to date.
• Collaborate with risk department and department managers to ensure patient concerns are dealt with in a timely and appropriate manner.
• May participate in new hire orientation on educating staff on patient safety and advocacy
• Identify critical needs with regard to customer service and discuss with supervisor and medical staff.

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

• High school diploma or equivalent required. Associate or Bachelor's degree in a clinical field preferred. 
• Experience in customer service or risk management preferred.
• Experience with behavioral health patients preferred.

LICENSES/DESIGNATIONS/CERTIFICATIONS:

• CPR and de-escalation/restraint certification required (training available upon hire and offered by Bronson as part of orientation.