WHO WE ARE

At Smartly, we are an AI-powered advertising technology company that transforms advertising experiences for brands & their consumers

We unify the platform world with a comprehensive, multi-channel, full-funnel solution that produces, personalizes and powers intelligent creative

Our creative and media solutions empower our customers to achieve efficient growth, better command of their budgets, and richer intelligence for lasting global success.

We are looking for an accomplished and highly motivated operations and digital expert to help us grow and expand our relationships with our largest global customers.

Are you motivated by building strategic partnerships with our customers? Do you get a kick out of expanding our solutions and services with our biggest global customers? Do you enjoy creating and executing across teams? Smartly is at the forefront of a seismic shift in the way marketers communicate with consumers and prospects, redefining the customer journey experience as they engage with brands. This position focuses specifically on our largest global customers.

 

 

THE ROLE

The Regional Client Lead (North America) acts as the regional business owner for a portfolio of enterprise accounts. This role sits at the intersection of client strategy, revenue ownership, and platform adoption, with accountability for long-term growth, executive partnership, and operational excellence.

We are highly focused on the idea of putting Customers First. The more you focus on helping your customers succeed, the more successful you will be. In this role, you will become a trusted advisor, creating win-win outcomes that deliver meaningful value for both Smartly and our clients.

This is not a traditional customer success role.

You will lead complex, multi-stakeholder relationships, shape how Smartly is embedded into your customers’ operating models, and orchestrate cross-functional teams to deliver outcomes across creative automation, media activation, and intelligence.

You are expected to operate comfortably at the executive level, bring a strong point of view, and drive progress in environments that are often ambiguous and fast-moving.

RESPONSIBILITIES

Enterprise Account Leadership

• Own the North America strategy and commercial outcomes for a portfolio of global, enterprise customers

• Act as the senior executive partner to client stakeholders, including VP and C-level leaders

• Build deep, trust-based relationships across marketing, media, creative, and operations teams on the client side

Growth & Commercial Ownership

• Own revenue forecasting, pipeline management, and expansion strategy for assigned accounts

• Identify, shape, and close opportunities anchored to customer outcomes and platform value

• Lead joint business planning with customers, aligning priorities, timelines, and success metrics

Platform Adoption & Value Creation

• Drive adoption of Smartly’s platform across creative, media, and intelligence use cases

• Translate Smartly’s product roadmap into clear, business-relevant value for customers

• Partner closely with Product and Solutions teams to ensure customer needs inform roadmap priorities

Cross-Functional Orchestration

• Lead and align internal teams across Client Partners, Solutions Engineering, Creative Services, Managed Services, and Sales

• Remove friction, clarify ownership, and ensure the right people are engaged at the right time

• Establish clear communication, escalation, and feedback loops to maintain momentum and accountability

Operating Model & Change Management

• Help customers evolve their internal workflows and operating models as they scale creative and media through Smartly

• Navigate agency relationships, internal client politics, and regional/global complexity

• Act as a steady, credible leader during moments of change, ambiguity, or urgency

 

WHAT SUCCESS LOOKS LIKE

In the First 90 Days

• Deep understanding of assigned accounts, including stakeholders, contracts, growth opportunities, and risks

• Trusted relationships established with key internal partners and client decision-makers

• Clear account strategies in place, with prioritized initiatives and defined success metrics

By 6 Months

• Measurable progress against revenue targets and platform adoption goals

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