HO Commercial Process, Performance, & Transformation

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Job Description:

Job Summary: 

Lead the ASCX team, which is the center of excellence for commercial projects, processes, reporting and governance covering; process, projects,  transformation initiatives, analytics, CRM, reporting, and dashboards. Provide strategic and operational support to the Chief Commercial Officer. Standardize ways of working to continuously improve the Commercial & Support function’s business performance. Deliver concrete process improvements to remove inefficiencies and bottlenecks in alignment with the ASC Leadership Team’s feedback, establish annual objectives, performance KPIs, and continuously measure achievement against targets. Maintain a performance dashboard of ASC activities highlighting strengths and deviation/areas needing improvement. Take a proactive approach to solving issues. Bring discipline and conformity to all ASC does - establish a common approach to reporting, performance management, improvement efforts, or training. Support the Commercial & Support organization with implementation of standard ways of working.

Primary Responsibilities: 

Strategic Projects & Transformation    40%

• Interface with finance & PM for forecasting process 

• Regional strategy into central commercial strategy

• Create and enact the vision of ASCX in various regions contributing gaps and the needs from region to further refine central x-functions KPIs 

• Lead regular Commercial Strategy updates, Shareholders presentations, Approval Committee Meeting (ACM), as well as special short term projects (e.g. Soft Credit Hold; Competence Management; KYC)

• Bring consistency of content and approach to the ASC Team meetings and the Regional sales meetings (i.e. agenda, content, potential training requirements, etc.)

• Promote best practices and new technologies to enhance overall performance; lead improvement initiatives both within commercial and with cross-functional partners

• Ensure continuous improvement of our tools, especially CRM (or eventually SalesForce…)

• Lead strategy &/or transformation initiatives aimed at driving change, innovation, and continuous improvement within commercial processes and ensure timely achievement of key milestones and deliverables

• Act as a main internal consultant to the CCO

Performance Management and AOS (Airbus Operating System)  20 %

• Ensure consistency and tracking of top KPIs and that OI & customer satisfaction KPI tree functional are relevant and executionable 

• Define the consistency of data, reports, and tools to ensure that the ASC executing function can monitor KPIs performance

• Track and analyze performance data to identify trends, areas for improvement, and opportunities for optimization

• Conduct reporting and maintenance of dashboard, monitoring KPIs, process management and development, risk and opportunity management reporting, planning AOP, headcount allocation spend, and coordinate weekly ELT updates

• Be ASC MMIP focal point and collaborate with ASC Leadership Team on most effective ways to implement transformation plans

• Ensure business process ownership & crossfunctional, business performance communication by region & whole ASC 

• Manage CSIP KPI by ensuring cross functional consistency in achieving the objective 

• Define the consistency of data, reports, and tools to ensure that the ASC executing function can monitor KPIs performance