Senior Administrative Assistant

Position Title:

Senior Administrative Assistant

Position Type:

Regular

Hiring Range:

$25.05 - $30.05 /hour; Compensation will be based on education, experience, skills relevant to the role, and internal equity.

Pay Frequency:

Hourly

A. POSITION PURPOSE

The Senior Administrative Assistant, under the supervision of the Director, Access & Property Management is to provide administrative support for ACCESS Office operations: this may include assisting with paying invoices, office management, and being the first point of contact in the ACCESS Office.

The work of the Senior Administrative Assistant has a strong emphasis on customer service, issue resolution, and is the staff member who will be integral to the team in order to ensure all operations are managed in a timely and seamless manner. An ideal candidate for this position is a strong team player, problem solver, thrives in a lively work environment, and has a passion to be in service with others.

B. ESSENTIAL DUTIES AND RESPONSIBILITIES

Customer Service

• Main point of contact for internal and external ACCESS Office customers

• Receive and direct all general calls and emails for ACCESS Office

• Greet all guests, students, contractors, general visitors to the ACCESS Office

• Respond to telephone, email, online and in person support requests for routine and emergency maintenance 

• Connect customers with appropriate staff members when follow up and status information is needed or requested

• May provide support to the management of access plans for residence halls. This includes setting up plans with appropriate door, time, and access parameters.

• Adhere to security policies as it relates to Payment Card Industry (PCI), Human Resources data, and Student rights (FERPA).

• Perform activities to ensure Windows operating environment meets customer and SCU Information Services  expectations.

• May provide support with the ACCESS Office application systems: including Point-of-Sale (POS), Security, Web, Financial, Transact campus system, and other 3rd party enterprise applications (SALTO Systems, Cloud POS, etc.).

• Recruit, train, schedule and supervise 7 – 10 student workers

• Participate in and present at Orientation programs

• Update and maintain promotional materials for the ACCESS Office display screens

• Update and maintain the ACCESS Office website

• Process deposits to stored value accounts

• Serves as liaison to students, faculty/staff, parents, affiliates and University business partners for the SCU ACCESS credential program.

• Performs the appropriate steps related to the specific guidelines and procedures of the SCU ACCESS credential office.

• Possess an understanding of all university policies and procedures related to the operation of the SCU ACCESS credential office.

Administrative Support

• Receive, sort and distribute mail

• Maintain office copier/printer/scanner supplies and service calls

• Participate in meetings to represent customer service issues and inform supervisors, co-workers of any issues or concerns

• Perform daily administrative, system, and customer service closing processes

• Maintain multiple directories and lists - examples include shared calendars, office staff contact list, etc.

• Update frequently used forms and related Actions/Email triggers in Qualtrics as needed

• Assist processing invoices as needed

• Assist with data entry, running reports, and electronic filing

• Additional duties as required

Access Control

• Assist with encoding cards for keyless locking systems (Onity and Salto)

• Load Onity and Salto programmers as needed

• Perform initial troubleshooting when locks or users’ credentials are not working

Other duties as assigned

C.   PROVIDES WORK DIRECTION

Recruit, train, schedule and supervise 7-10 student workers