Service Ambassador - Part-time - The Plaza - Anoka

Schedule: Part-time | Every other weekend, 12:00 pm to 4:00 pm & every 4th Friday 4:00 pm to 8:00 pm | Includes holiday rotation and opportunity to pick up additional hours

Join Vivie and help us create meaningful impact! As a Concierge, you’ll be the welcoming face of our community, assisting residents, families, and visitors with inquiries and providing exceptional service at the front desk. We’re looking for a friendly, organized, and detail-oriented professional who thrives in a fast-paced and customer-focused environment.

At Vivie, we value our people and offer a competitive pay range of $16.00/hr. to $21.50/hr.(hourly non-exempt) based on experience, qualifications, and location. Our comprehensive benefits package includes health coverage, wellness programs, and growth opportunities.

Let’s grow together—apply now and discover the difference you can make at Vivie!

Vivie is an equal opportunity employer

Knowledge, Skills, and Abilities:• Work independently and multi-task.• Ability to think critically in difficult situations.• Embrace and live out qualities of servant leadership.• Foster and adhere to Vivie's Mission, Vision, and Values.

Major Position Accountabilities:

Answer concierge desk telephone in a timely and professional manner using the Walker Methodist standard greeting.

Monitor exits through cameras on the concierge desk computer.

Alert other team members when an alarm (fire panel or nurse call system) requires attention.

Forward calls to the appropriate resident or team member.

Greet and sign-in visitors, vendors, volunteers, contractors, and others and assist in directing them to their destination or individual.

Interact with residents and guest and assist them as needed.

Deliver packages or mail to the correct individuals.

Provide support to residents, team members, and guests as directed by supervisor.

Be familiar with emergency policies and procedures, as well as update contents as directed by community leaders/Emergency Preparedness manager.

Maintain designated records and logs of daily occurrences.

Notify supervisor of unusual occurrences that could place a resident, visitor, team member, and/or the community at risk.

Maintain confidentiality of resident information at all times.

Update spreadsheets with key resident information to support the overall operations of the community.

Update and maintain the community specific channel that streams into resident apartments and common areas, as available.

Follow policies and procedures for quality of life, person-centered care, and trauma informed care according to role specific responsibilities.

Responsible for assisting in building wide and surrounding area search in the event of a missing resident or suspected missing resident.

Other duties as assigned.