Director, Marketing Operations

<div class="content-intro"><p><strong>Our Mission<br></strong></p> <p><span style="font-weight: 400;">Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.</span></p> <p>&nbsp;</p> <p><span style="font-weight: 400;">Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp;</span></p> <p>&nbsp;</p> <p><span style="font-weight: 400;">We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.</span></p> <p>&nbsp;</p></div><p><strong>Your Impact on our Mission</strong></p> <p>Zocdoc's most important asset is our people. As a Director of Marketing Operations, you'll play a meaningful role in making sure that Zocdoc's marketing organization operates at maximum velocity; untangling technical debt, building a clean and unified data ecosystem, and serving as the AI champion who powers the entire department forward. You'll be the operational backbone that enables our Creative, Growth, Brand, and Product Marketing teams to focus on high-impact craft instead of getting slowed down by process friction.</p> <p>&nbsp;</p> <p><strong>You'll enjoy this role if you are…</strong></p> <ul> <li>Personally motivated by the idea of building operational systems that unlock other people's best work. You find deep satisfaction in being the engine behind the engine</li> <li>Autonomous, urgent, and creative. You genuinely love solving complex infrastructure problems and building the processes that make entire teams faster</li> <li>Highly energized by the intersection of technology, data, and marketing. You see MarTech not as a cost center, but as a strategic weapon</li> <li>Passionate about AI and automation. You'