Guest Services Representative

Description

Position Purpose:

To provide accurate, efficient, and courteous cashier services to guests. 

Knowledge, Skills, and Abilities:

· Courteously and accurately redeem winning tickets for guests upon request and complete all paperwork associated with each transaction. 

· Make changes for guests and exchange casino tokens, or redeem coupons as needed.

· Maintain a zero-balance cash drawer at the end of each shift. 

· Prepare and forward all paperwork to accounting in a timely manner. 

· Learn the duties and responsibilities of the vault clerk in order to perform vault services for guests and employees. 

· Become knowledgeable of and perform all duties in compliance with Title 31 regulations and departmental procedures. 

· Report all variances to the shift supervisor. 

· Promptly and tactfully respond to guest requests and complaints, communicate all guest complaints and suggestions to the Lead Guest Services Representative. 

· Responsible for securing and maintaining monies and other items of cash value. 

· Be familiar with casino events and promotions in order to accurately inform guests.

· Comply with tip reporting procedures. 

· Obtain and maintain a gaming license. 

· Perform other duties as assigned.

Requirements

Education/Qualifications:

· Must be at least 18 years old. 

· High school diploma or equivalent required. 

· Computer skills required. 

· Previous cash handling and customer service experience preferred. 

Licensing:

· Must be able to obtain and maintain the required Gaming License.

Work Requirements:

Shift: Full-Time 

Requires problem solving skills, and the ability to communicate effectively. Position involves prolonged walking, stooping, or bending, lifting, or carrying up to 50 pounds daily. Work is performed in a casino environment with varying levels of lighting, air quality, noise, and / or temperature.