Head of Revenue Operations

🌟 About Nava
Nava Benefits is a modern benefits brokerage on a mission to fix healthcare. Nava was founded on the vision of bringing high-quality, affordable healthcare to all Americans, starting with the 49% who receive insurance through their employers. By partnering with healthcare and benefits leaders from the country's largest companies, Nava packages their insights, tools, and best practices into a scalable, unified service offering that has helped smaller employers save 8-22% on their benefits plans.

Launched by seasoned co-founders, we're a cross-functional, passionate group of leaders and operators intent on building the industry's most diverse and dynamic place to work.

🚀 About the Role
We’re seeking an experienced Head of Revenue Operations to drive operational excellence, align revenue-generating teams, and optimize workflows across marketing, sales, finance, and service teams. This role is critical for scaling our operations and achieving our growth goals.

📋 Key Responsibilities

• 🔧 Workflow Design and Optimization:

  • Build and refine workflows across marketing, sales, finance, and service teams.
  • Develop and manage lead-to-opportunity workflows, client onboarding, and renewal processes.
  • Partner with finance to streamline commission structures and service-related workflows.

• 🛠️ Systems Management:

  • Maintain and scale key systems like Salesforce, HubSpot, and Salesloft.
  • Ensure systems are integrated and aligned with business priorities.

• 📊 Sales Planning and Forecasting:

  • Implement processes for accurate sales planning and forecasting.
  • Collaborate with revenue teams to roll out actionable, data-driven strategies.

• 📈 Data-Driven Insights:

  • Deliver analytics and insights to improve operational efficiency and scaling efforts.
  • Equip revenue teams with data-driven tools to enhance decision-making.

• 🤝 Cross-Functional Collaboration:

  • Act as a strategic partner to marketing, sales, finance, and service teams.
  • Lead and support cross-company initiatives that impact revenue operations.

🎓 Key Qualifications

• 🌟 Experience:

  • Proven track record of scaling revenue operations from approximately $20M to $50M in revenue.
  • Experience in high-growth environments and managing cross-functional teams.
  • Strong expertise in Revenue Operations, with a preference over Sales Operations.

• ⚙️ Technical Competence:

  • Expertise in Salesforce architecture, setup, and workflows across sales, marketing, and service.
  • Strong workflow builder with data-driven and analytical skills.

• 💡 Leadership & Collaboration:

  • Effective people manager and team leader.
  • Collaborative approach to aligning priorities across marketing, sales, service, and finance teams.

🌍 Working at Nava
As a remote-first company, Nava offers a dynamic and inclusive culture where you have the autonomy to thrive. You’ll be supported by cutting-edge technology, a collaborative team, and a shared mission to revolutionize healthcare.

💼 Benefits

• Health & Wellness: Medical insurance, including a $0 premium HDHP plan for individuals, Dental, Vision, Telehealth and Virtual Primary Care Visits, OneMedical membership, Wellhub, and a $50 monthly benefit to improve your mental or physical health.
• Financial Support: Stock options, 401(k) with a $2,000 match, FSA, HSA, and access to Origin Financial.
• Work-Life: Flexible PTO, 12 weeks of paid parental leave with 2 weeks of transition time, $50 monthly connectivity reimbursement, and company-paid short-term disability, long-term disability, and life insurance, with additional voluntary benefits like supplemental life, AD&D, hospital indemnity, accident, and critical illness coverage.
• Professional Support: $1,000 home office setup stipend and access to an Employee Assistance Program (EAP)

🎯 Nava is committed to building a diverse team because solving healthcare challenges requires leveraging America’s greatest strength: our diversity. Candidates from all backgrounds are encouraged to apply!