Senior Tech Support

Our Vision: To make New York City the global model for inclusive innovation and economic growth, fueled by the City’s diverse people and businesses.   

Our Mission: Creating a vibrant, inclusive, and globally competitive economy for all New Yorkers. 

Position Overview: The Senior Tech Support position provides advanced technical support to end users, while serving as a technical resource to other Helpdesk personnel. This role requires maintaining detailed knowledge of all company supported software/applications, performing routine software upgrades, and ensuring that user needs are met efficiently and professionally. This role will require establishing Helpdesk goals, objectives and policies to deliver superior customer service.

Essential Duties & Responsibilities:

• Specialize in customer service and technical support 
• Assist in managing day-to-day support tickets 
• Manage and maintain laptop inventory 
• Manage laptop and computer imaging 
• Assist in new software implementation 
• Configure, install, and troubleshoot network scanners and printers 
• Provide exceptional support to users in all remote offices 
• Research various technical problems and provide solutions to end-users and departmental staff 
• Respond promptly to Helpdesk calls and email messages and prioritize requests according to importance  
• Provide basic support for hardware, software, and network access 
• Track records of all hardware and software inventory 

Other Responsibilities: Other duties as assigned. 

Minimum Qualifications:

• Bachelor’s Degree or equivalent experience 
• Active Directory, HPE Records Manager, RSA SecurID, Cisco, VPN, Microsoft Windows 10, Microsoft Office 365, SharePoint Online & One Drive experience 
• 3-5 years of experience in Help Desk Support/Management 
• Demonstrated verbal and written communication skills 
• Strong management and organizational skills 
• Ability to work both independently and in a team 
• Knowledge of networking concepts including, but not limited to, network printing, wireless and remote communication, Active Directory, TCP/IP, DHCP. 

Preferred Qualifications:  A+ and/or MCSE certification preferred. 

Salary Range$72,000—$74,000 USD

About Us: New York City Economic Development Corporation is a mission-driven, nonprofit organization that works for a vibrant, inclusive, and globally competitive economy for all New Yorkers. We take a comprehensive approach, through four main strategies: strengthen confidence in NYC as a great place to do business; grow innovative sectors, with a focus on equity; build neighborhoods as places to live, learn, work, and play; and deliver sustainable infrastructure for communities and the city’s future economy. 

NYCEDC is committed to offering competitive benefits to support employee health, happiness, and work-life balance.  We offer comprehensive benefits and unique perks to ensure NYCEDC employees flourish in their professional and personal lives:  

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