Assistant Vice President Lewisburg Market

Full Time - Exempt
Monday through Saturday Availability Required

Role:  An Assistant Vice President Branch Market's primary responsibility is to facilitate the growth and development of the branch with total deposits under $100 million while ensuring exceptional member service is being delivered. To accomplish this, the Assistant Vice President Branch Market is responsible for supervising the Assistant Market Manager and/or Financial Service Specialists and overseeing the member services operations of the branch. Also, the Assistant Vice President Branch Market is responsible for exercising independent judgment in the areas of branch operations and staffing and providing a full array of deposit and lending services.

Several Service 1st branches utilize a unique retail operation branch design. This 'in-store' model provides for a high
touch, member centric sales and service delivery strategy. There is no traditional teller counter or window. Members are to be greeted by a team member, and conduct transactions at freestanding 'pods'. This is designed to put member service employee's side-by-side with our members in a casual, conversational atmosphere.

This position is eligible for a hybrid work from home schedule, as set and approved by the positions manager in accordance with the credit union's Remote Work policy.

Essential Functions & Responsibilities:

30% - Monitors branch operating results relative to established objectives and ensures appropriate steps are taken to correct unsatisfactory conditions.
25% - Provide deposit services information to members and recommend appropriate products to meet their needs. Manage the lending function for the branch.
15% - Hires, reviews, schedules, trains, and monitors the work of branch personnel. Conducts performance reviews and allocates resources to meet operational needs within the department.
10% - Maintains communications with main office and management; prepares and submits standard reports; attends scheduled management meetings.
10% - Represents the branch and credit union as appropriate in relationships with members, sponsor organizations(s), suppliers, other financial institutions and similar groups.
5% - Monitors all branch activities to ensure they are in compliance with established credit union policies and procedures.
5% - Performs other job-related duties as assigned.

Performance Measurements:

1. Provide informed, professional and accurate service and support to all members and associates.

1. Maintain or exceed annual budgeted branch operating and growth plan while maintaining or improving the financial stability of the branch.
2. Effectively evaluate the efficiency of the branch and develop specific recommendations for improvements to personnel, facilities, products, pricing, policies, and processes.
3. Meet or exceed the established budgeted branch goals each month and ensure the attainment of goals for each individual branch team member.
4. Research and execute deposit growth strategies for the branch; provide deposit services information to members and recommend appropriate products to meet their needs.
5. Manage the lending function for the branch. Provide lending information, interview applicants, determine collateral needs and payment plans, review, process and close loan applications, and disburse funds.
6. Promote a sales culture within the branch by example. Coach and develop employees to identify cross sales opportunities.
7. Supervises member service operations and monitors activity at the branch to ensure quality service is provided to members adjusting workloads as necessary. Responsible for training, motivating, scheduling, coordinating and evaluating staff including making recommendations concerning hiring, promoting and terminating employees.
8. Keep management staff and supervisor informed of branch activities and employee job performance. Make recommendations concerning improvements to operations at the branch. Upon approval, implement recommendations.
9. Develop and maintain business partner relationships with the community by calling on potential and current Select Employee Groups (SEGs) and coordinating branch participation in community activities.
10. Initiate and actively develop relationships with top depositors, most profitable members and other key membe