Store Manager, Assistant Manager, General Service Front/Back Shop, and Automotive Technicians

Company Description

Monro’s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, but with us, it is personal. Every guest is important, and every teammate is valued. That is our people-first approach.  

Headquartered in our hometown of Rochester, New York, where our founder, Chuck August, opened his first store in 1957, we have grown to nearly 1,300 auto repair shops and tire dealers in 32 states from coast to coast. Monro powers 16 highly respected tire and auto service brands, supporting each company’s regional strength and community connections. From big cities to small towns to rural crossroads, you will find us in neighborhoods of every shape, size, and color.  

Under the Monro banner, we are united TEAM, and share the same mission to bring our guests the highest quality tire and auto service in the industry.  

Do you have what it takes to shape a better future for yourself and the automotive service industry? Our vision is to be America’s leading auto and tire centers, trusted by consumers as the best place in our neighborhoods for quality automotive maintenance and repairs. We’re looking for motivated individuals at every stage in their career who share our vision. Positions are available in our retail locations across our many brands, in field management, and in store operations at our Store Support Center in Rochester, New York. If you like helping others, as much as you like working on cars; if you enjoy being part of a team, solving problems, and building guest relationships, if you value honesty and integrity - we have a Destination for you at Monro.  

Destination Monro -Your Career is Here! 

Job Description

Responsibilities:

Automotive Store Manager:

Salary Range: $60,000 - $75,000 annually based on experience. This role includes additional incentive's

• Lead and develop store team to deliver exceptional customer service
• Drive sales performance and maximize product knowledge
• Manage store operations, including staffing, scheduling, and inventory control
• Oversee technical aspects and assist with services/repairs
• Maintain store appearance and ensure compliance with company policies and safety regulations
• Build customer relationships and address all customer needs
• Maintain technical proficiency through required training

Automotive Assistant Manager:

Pay: $20-$25 per hour. Pay is based on experience. This role is eligible for additional compensation and incentives.

Responsibilities

• Collaborate with Store Manager on operations of the store and decisions of hiring, training, coaching, disciplining, and terminating employees.
• Support automotive technicians in establishing and maintaining productive sales environment by training and developing teammates on all shop operations and guest services.
• Assist with scheduling employees, completing timecards, and assigning work to Lube and Tire technicians.
• Performs duties of automotive technician when needed.
• Attends meetings and clinics to maintain current knowledge of tools, parts, and repairs.

Automotive Technician:

Salary Range: $ 20.00 - $35.00 per hour Based on experience $30 - $45 Flat Rate. - Based on experience

• Perform basic vehicle diagnostics and identify required repairs
• Complete Monro's Courtesy Inspection process on every customer vehicle
• Assist in inventory management and general store duties
• Perform services in accordance with Monro's safety standards and procedures
• Test drive vehicles following company policy and local traffic laws
• Maintain technical knowledge through required Monro University training
• Operate and maintain equipment safely according to manufacturer guidelines
• Perform other duties as assigned

General Service - front and back shop

Salary Range: $ 18.00 - $ 20.00 per hour. This role is eligible for additional incentives. 

• Successfully complete Monro's training program to enable Guest Care Specialist to execute the Monro selling process.   

• First point of contact for guests on the phone and in the store. Responsible for engaging guests, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and presenting needed services following the Monro selling

• process. Responsible for the organization and productivity of the service business through estimate and invoice transactions.   

• Under the direction of management, assists in various aspects of guest care, work order completion and regis