CUSTOMER SUCCESS SPECIALIST - Client Acquisition (QASA)

THE OPPORTUNITY IN A NUTSHELL
You? A self-starter and a growth mind with a background in customer service, sales or the real estate industry. Eager to take over further responsibilities once you’ve success stories to share with us.
Role? Customer Success Specialist joining Qasa’s growing team and helping our home renting customers find the right tenant and ease up the tenancy for renters. You work in a team that focuses on helping new potential customers.
Salary? 2600€/month + benefits including healthcare, lunch vouchers and barista & afterworks at the office.
Location? Our office is located just a few steps away from the Helsinki railway station. We work in a hybrid way and hope to see you at the office four days a week. Tuesdays are our favourite ones thanks to our coffee & bun tradition!
Company? Qasa provides a home-renting digital platform for tenants and landlords. We landed in Finland in 2022 and are already well-rooted in Sweden. We’re part of the Vend brand family (formerly Schibsted) together with Tori & Oikotie in Finland.
Why us? Have you been waiting to take over your first office job where you could unleash your proactiveness and problem-solving skills? Here it is! On top of contributing towards increasing Qasa’s presence in the Finnish home rental market, we welcome you to our startup style, people-centric community with no space for unnecessary bureaucracy and where you’re encouraged to try out, fail (or succeed!) and grow.

Sounds like your cup of tea? Check out the details below!

WHO ARE YOU?

• First steps taken within sales, customer service or from the real estate field - and you don’t shy away from picking up the phone and engaging in conversations with your customers
• We’re a team driven by passion and accountability, so we hope you have a genuine interest in the real estate industry and drive to make a difference with your work.
• Drive to follow customer cases through (while the team has your back ofc!) and curiosity to find answers to unsolved questions.
• As things are constantly evolving in our fast-paced, growth-focused environment, you’re able to keep many balls in the air at the same time: your ability to stay organized, adaptable, and focused under pressure ensures that nothing slips through the cracks.
• You are innovative and we want to hear your ideas, questions and concerns, thus we’re looking for the courage to share your thoughts with you.
• Fluency in Finnish and English: while most of our clients are Finnish speaaking, our company language is English.
• As a person, you combine a result-driven and a self-starter mind with willingness to develop relationships and collaborate with different people. You get energized by and with people and want to be a positive force for your team.

WHAT’S THE JOB LIKE?

Day-to-day work
As a Customer Success Specialist, you’re joining our growing expert team in Finland and as we’re still in a scale-up phase as a company in Finland, we dare to say that there’s no day alike (cliché we know!). Your main goal is to support private house renters (like you or me) to find the right tenant and create a rental agreement through Qasa. Your main focus is on contacting, consulting and helping our new customers. You welcome and brief them on using Qasa service over the phone and map their needs to find out how we could create the smoothest renting experience for tenants as possible. You advise, for example, on how to pull together an attractive rental ad, what to take into account when signing a rental agreement or how to create a successful rental relationship for both parties. You also receive support requests for changes to profile settings from landlords or tenants reaching out for advice on how to be found by landlords over email or chat, which you naturally take pride in solving. This is how your creativity, problem-solving skills, and result-driven mindset all come into play, making days varied and challenging (and fun)!

A few realities to expect
You are joining a growing team (currently 5 people) in a fast-changing environment. Our ways of working are still forming in the Finnish market (luckily, our colleagues in Sweden have paved the way for us). Thus, a