Strategic Initiatives Project Coordinator (Intern)

The Opportunity:

Students or graduates who are hired for a temporary job in order to gain on-the-job work experience. This job profile is used for intern associates in the USA only.

About the Role: 

Avantor® is a global supplier of mission-critical products and services to customers in the life sciences, advanced technologies, and applied materials industries. The Avantor Services team delivers tailored, scalable solutions that enable increased productivity and efficiency at customer sites 

 

We are seeking a highly motivated and detail-oriented Intern to support key digital, customer relationship management (CRM), and strategic sourcing initiatives across our organization. This internship offers a hands-on opportunity to contribute to high-impact projects with visibility across business units and leadership teams. Interns will also gain real-world operational experience in a laboratory environment and develop a deep understanding of how services are delivered at the customer level. 

Key Responsibilities: 

1. Operational SOP/Playbook – Digital Solutions 

• Develop and standardize work instructions for digital solutions across customer sites, including: 

• SmartShelves 

• GEN AI - AVA (Avantor Virtual Assistant) 

• Avantor Robots 

• IoT Sensor Solutions 

• Document step-by-step installation and implementation procedures. 

• Create a comprehensive troubleshooting guide and escalation protocol. 

• Design and update integration architecture diagrams, ensuring all connection points are accounted for. 

• Review and update existing SOPs to reflect new digital implementations 

 

2. CRM Rollout – SAP C4C (Cloud for Customer) 

• Lead the gathering of business requirements for CRM capabilities. 

• Develop a standardized “To-Be” process design across various Services business units. 

• Collaborate with IT and stakeholders to configure and implement SAP C4C for enterprise-wide use. 

• Support change management and user adoption planning. 

3. US Equipment Services Sourcing Agreement Strategy 

• Partner with Avantor Sourcing to identify existing equipment supplier contracts that require services components. 

• Work directly with suppliers to define, negotiate, and document service-related contract terms. 

• Coordinate with the Commercial team to ensure correct part numbers and service descriptions are reflected in internal systems. 

• Communicate contractual updates and benefits to the Sales team to enable accurate quoting at the point of sale. 

Cross-Functional Collaboration: 

The Intern will work closely with key internal teams, including: 

• Services Operations 

• Customer Success 

• Customer Development 

• Sourcing 

• Sales & Commercial 

• Innovation 

• Data & Analytics 

These interactions will provide b