Administrative Fellow

Overview

At Houston Methodist, the Administrative Fellow position is responsible for participating in a series of rotations throughout the academic medical center, community hospitals, Physician Organization, Global and various corporate service departments. This position is responsible for project management as assigned, including leading, coordinating and completing projects related to the strategic, financial, and market development activities of the hospital. The Administrative Fellow position is ultimately responsible for ensuring client satisfaction, including managing client expectations and deadlines.

Houston Methodist Standard

PATIENT AGE GROUP(S) AND POPULATION(S) SERVEDRefer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth, dignity, and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Actively supports the organization's vision, fulfills the mission and abides by the I CARE values

Responsibilities

PEOPLE ESSENTIAL FUNCTIONS

• Participates as a member of the hospital management team. Assists in the coordination of the Administrative Fellowship selection process.

• Establishes and maintains clear and concise communication, leading and initiating problem resolution related to the project scope. Identifies needs and constraints of project scope and status availability. Facilitates communication, managing stakeholder(s) expectations.

• Ensures responsibility for knowledge transfer to other staff and may review technical work of other staff.

• Works creatively and analytically in a problem-solving environment fostering teamwork, innovation and excellence. Actively leads and participates in meetings and provides meaningful contributions that drive decision-making and clearly identifies next steps.

SERVICE ESSENTIAL FUNCTIONS

• Works in collaboration with leader to drive project to successful outcomes, serving in an advisory capacity for complex business decisions by identifying needs, making assessments and problem solving.

• Prepares high-quality, written documents, proposals and presentations necessary to present to clients. Utilizes a variety of software applications to create/compose both non-routine and sensitive executive-level communications and reports.

• Completes and manages projects as assigned by the hospital executive that builds on Houston Methodist's mission, strategy and strategic business plan.

• Chairs and serves on related task forces and committees as directed. Assists in the development of long-term tactics and strategies for the Hospital.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Actively participates on quality improvement teams, proactively driving quality improvement initiatives to ensure the best possible delivery of service, quality outcomes, and high customer satisfaction, as appropriate.

• Analyzes, measures and drives project performance, utilizing data, gathering tools and methods needed for project requirements. Communicates and disseminates timely data analysis and findings to management and appropriate entities and/or identified committees. Ensures quality and timely execution of client deliverables.

• Makes significant contributions, and/or provides technical/operational leadership to high visibility projects to identify and resolve issues of strategic importance to various assigned projects. Partners with team to ensure superior delivery of servic