Operations Intern (Service) - Summer 2025

Operations Intern (Service) - Summer 2025

Please note that we do not offer visa sponsorship for this position.

 

ROLE SUMMARY:

The Service-Oriented Internship Program offers an exciting opportunity for students and recent graduates to learn about operations in the life insurance industry while gaining practical skills in customer service and business processes. As an intern, you will rotate through different areas of operations with a focus on customer support, process optimization, and efficient delivery of services.

This program is designed to provide interns with exposure to key operational functions that drive success in a life insurance company, including new business processing, policy administration, claims management, and customer service.

RESPONSIBILITIES:

• Customer Service Support: Assist in responding to client inquiries, resolving issues, and providing information about policies and claims.
• Process Improvement: Work on operational projects to improve workflows, enhance service delivery, and streamline processes for better efficiency.
• Policy Administration: Support the team with policy setup, amendments, and other administrative tasks, ensuring accuracy and adherence to company policies.
• Claims Processing: Learn and assist in claims intake, investigation, and resolution, helping to ensure timely and accurate processing.
• Data Analysis: Contribute to data gathering and reporting efforts to identify trends, inform decision-making, and improve service.
• Collaboration: Work cross-functionally with various teams (Underwriting, Customer Service, IT, etc.) to ensure smooth processes and clear communication.
• Documentation & Reporting: Maintain organized records of your activities, document processes, and assist in preparing reports for management.

QUALIFICATIONS:

• Currently pursuing or recently completed a degree in Business Administration, Finance, Insurance, Operations, or a related field.
• Strong communication and interpersonal skills with a customer-focused mindset.
• Analytical thinking and problem-solving skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Interest in life insurance and financial services industry is a plus.

HOW YOU SHOW UP:

1. Empathy: Displaying compassion, active listening, and a supportive attitude when interacting with clients or colleagues in complex situations.
2. Curiosity and a Desire to Learn: Asking questions, seeking to understand the “why” behind tasks, and being genuinely interested in how the life insurance business functions.
3. Attention to Detail: Being thorough and precise in completing tasks, double-checking work, and ensuring accuracy in client and policy information.
4. Integrity: Maintaining confidentiality, adhering to company protocols, and acting ethically in all interactions.
5. Adaptability: Being open to shifting priorities, quickly learning new systems or tasks, and remaining composed in unfamiliar or dynamic situations.
6. Resilience: Showing perseverance when faced with difficulties, maintaining a positive attitude during busy times, and recovering quickly from mistakes or obstacles.
7. Strong Work Ethic: Interns with a strong work ethic will contribute positively to the team and help ensure operational efficiency.

How it’s demonstrated: Taking initiative, being reliable in completing tasks on time, and going above and beyond in delivering quality work.

1. Problem-Solving Ability: Analyzing situations, proposing practical solutions, and contributing ideas for process improvements or service enhancements.
2. Collaboration and Team Spirit: Being respectful, supportive, and open to the ideas of others while working on group projects or when assisting colleagues.
3. Patience: Remaining calm and composed when faced with challenging tasks or interactions, taking the time to ensure things are done correctly.
4. Self-Motivation: Proactively seeking tasks, managing time effectively, and completing projects without needing continual reminders or oversight.

What you will gain:

• Practical experience in life insurance operations and customer service
• Exposure to business process improvement initiatives
• Hands-on training in key operational areas (new business, policy admin, claims)
• Professional development through mentorship and collaboration with industry professionals
• Insight into how life insurance companies deliver quality service to their clients
• Enhanced understanding of