Director, Customer & Community Programs

Amplitude is the leading digital analytics platform that helps companies unlock the power of their products. Over 4,000 customers, including Atlassian, NBCUniversal, Under Armour, Shopify, and Jersey Mike’s, rely on Amplitude to gain self-service visibility into the entire customer journey. Amplitude guides companies every step of the way as they capture data they can trust, uncover clear insights about customer behavior, and take faster action. When teams understand how people are using their products, they can deliver better product experiences that drive growth. Amplitude is the best-in-class analytics solution for product, data, and marketing teams, ranked #1 in multiple categories in G2’s Spring 2025 Report. Learn how to optimize your digital products and business at amplitude.com.

As an organization, we approach challenges with humility, take ownership of our contributions, and embrace a growth mindset that pushes us to constantly improve ourselves, each other, and the value we bring to customers and partners.

Amplitude’s Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive.

About the Role & Team

We’re hiring a Director, Customer & Community Programs to lead and scale how Amplitude connects with, champions, and grows our customer and practitioner communities.

You’ll report into the product marketing organization and partner tightly with Customer Success, Marketing, Product, and Executive stakeholders. This is a highly visible, strategic role that requires someone equal parts builder, storyteller, and operator.

You’ll own the development of customer-facing programs and community experiences that turn Amplitude users into champions, from customer advisory boards and executive roundtables to power-user meetups, customer storytelling initiatives, and digital community growth.

In short, you’ll work to build programs that inspire deep customer advocacy, foster meaningful peer-to-peer connection, and elevate Amplitude’s brand through the voices and success of our users.

As a Director, Customer & Community Programs, you will:

• Design and execute a cohesive customer & community strategy: Lead initiatives that deepen engagement with our most passionate users and expand participation across a diverse customer base.
  
  
• Launch and scale customer advocacy programs: Build a roadmap for community advisory boards, customer stories, and speaking opportunities that amplify customer voices and impact.
  
  
• Partner cross-functionally: Work with marketing, product, CS, and sales to align customer programs with business goals—whether that’s driving retention, fueling pipeline, or informing roadmap priorities.
  
  
• Own digital community growth: Manage and evolve our digital presence (e.g., community forum, Slack/Discord groups, events platform), driving peer-to-peer collaboration and self-sustaining engagement.
  
  
• Measure what matters: Set clear success metrics tied to influence on retention, customer satisfaction, content generation, and product feedback loops.
  
  
• Be the bridge between Amplitude and our practitioners: Spot and nurture champions, influencers, and advocates within our user base—turning individuals into multipliers.
  
  

You'll be a great addition to the team if you have:

• 10+ years of experience in customer marketing, community programs, customer success, or similar cross-functional leadership roles—ideally in B2B SaaS.
  
  
• Proven success in building customer-facing programs from scratch or evolving them into strategic growth engines.
  
  
• Strong program management chops—you know how to turn vision into roadmaps, and roadmaps into repeatable, high-impact execution.
  
  
• An ear for the customer and a voice for the brand—you can listen deeply and elevate authentic, compelling customer stories.
  
  
• Executive presence with a builder mindset—you're as comfortable in front of a CMO as you are drafting a Notion plan to scale a community ev