Medical Assistant Front Office

At Community Medical Centers (CMC), we’re passionate about improving health and well-being in the communities we call home. That’s why we work to ensure even our most vulnerable neighbors have affordable access to quality healthcare, regardless of age, income, or background. We offer integrated medical, dental, behavioral health, and supportive services, with a model of care that puts the patient at the center of a team-based approach. As one of the region’s largest healthcare providers, our growing network of neighborhood health centers serves over 100,000 patients in San Joaquin and Solano counties.

MISSION

Working together to improve health and well-being in our communities.

BENEFITS

• Competitive Pay
• Medical, Dental, & Vision benefits options for full-time employees
• Flexible spending account for medical expenses
• Dependent care
• Employee assistance program
• Life Insurance
• Pet Insurance
• Short Term/Long Term Disability Insurances
• 403(b) retirement saving plan with company match
• 10 paid sick days/12 Holidays/Vacations days vary on position
• In Shape Discounted Gym Membership
• Excellent growth and advancement opportunities
• Collaborative and diverse environment

POSITION SUMMARY:

The Medical Assistant (MA) Front Office works as a part of the Care Team with the licensed clinical staff and others to provide medical care to the patients and greets the general public, screening and registering patients of all age groups at Community Medical Centers (CMC). The MA Front Office is responsible for conducting several key processes in order to provide an excellent patient experience. This position reports to and is under the general direction of the physician staff. The MA Front Office reports directly to the Center Manager or Supervisor as designated designee at the site(s) of assignment for supervision and training, delivery of services and performance evaluations. The Chief Nursing Officer (CNO) provides oversight of the clinical activities of the MA’s.

SPECIFIC DUTIES:

Medical Assistant Duties

• Promotes the mission, vision, and values of the organization.
• Conducts intake assessments, including reason for visit, pertinent medical histories, medication reconciliation, vital signs, obtains consents for procedure(s) and other testing, such as vision and hearing. 
• Sets up Telehealth Appointments and conducts as much of the intake assessment above as is possible over the telephone or tele video.
• Conducts pre-visit robust chart scrubbing to identify any follow-up issues, screenings or preventive care needed prior to visit.
• Ensure that appropriate screening tools have been completed such as PHQ 9, Health Literacy, etc.
• Ensures that the team adheres to CMC’s Best Practices of “Team Care” and conducts daily and ad hoc huddles with the Care Team.
• Provides red carpeting services to all patients.
• Identifies and documents patient self-management goals and follow up goals during the intake process.
• Prepare examination areas, immunizations, instruments, and set up for procedures
• Assist in maintaining efficient patient flow, advice MA/Receptionists Leads and/or  Center Manager if client wait times are greater than fif­teen (15) minutes.
• Provides interpretation for non-English speaking patients for providers and other staff as needed. Work with provider to set up telephonic or video remote interpreter process for appropriate patient communication.