Claims Specialist III, Property Large Loss (Phoenix, AZ Metro)

If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

This is a work-from-home position with travel to policy locations (on average 3-4 days a week) via company vehicle (personal use, gas and maintenance included) or air travel. Candidates can expect up to 75% travel including overnight travel to policy locations outside of the primary territory.

Claims inspections will include onsite and virtual inspection.

The selected individual must reside in the respective territory:

Territory: This role primarily covers the Phoenix Metro area but will require travel to Nevada, Utah and Idaho.

Ideal Candidate Locations: The ideal candidate will live in Phoenix, AZ metro.

Relocation assistance may be available for qualified candidates who reside more than 50 miles outside of the territory. 

Qualifications:

·        5 years of insurance field/property claims handling or adjusting experience

·        Solid experience/proficiency with Xactimate

·        Solid experience writing own estimates and handling claims start to finish

·        Construction background/experience- Residential, Roofing, Remodeling, water mitigation, etc

·        Strong customer service competency

·        Strong written & verbal communication skills

PLEASE NOTE that CAT duty is required for this position.

Benefits Include: Medical, Dental, Vision, 401k with company match, Company-paid Pension plan, Paid time off and more.

(Internal Use Only) Compensation Grade: F4

#LI-AG1

Job Description Summary

No two property claims are ever the same and each customer has unique needs. Our team thrives on providing the very best service and building lasting, successful relationships with our customers. If you are confident, curious, driven to learn and grow, and have a desire to help people when they most need it, we want to know more about you!

As a Claims Specialist, you'll work to evaluate and resolve serious exposure, large loss claims requiring investigation, liability evaluation and negotiation. We'll count on you to expedite settlements and control average loss cost and litigation expense according to the best claims practices.

Job Description

Key Responsibilities:

• Handles all assigned claims promptly and effectively, with little direction and oversight, which may include complicated and catastrophic losses. Makes decisions within delegated authority, recommends settlement values in the disposition of claims as outlined in company policies and procedures. 

• Accurately pays claims based on policy provisions, state mandates and/or fee schedules.

• Determines proper policy coverages and applies standard methodologies to conclude assigned cases according to company guidelines. Adheres to high standards of professional conduct while delivering outstanding service.

• Opens, closes and adjusts reserves according to company practices to ensure reserve adequacy. 

• Maintains knowledge of court decisions that may affect the claim's function; current principles and practices; innovations; and policy changes and modifications. May be required to maintain knowledge of other functions within assigned subject area. This may require attending various seminar